Forum Thread: flash player confusion

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This thread was submitted in the following forum:
Programs

Relating to this vendor:
Adobe Systems
And, this specific program:
Adobe Shockwave Player 11.x

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Nikilet flash player confusion
Member 24th Sep, 2011 23:32
Ranking: 7
Posts: 334
User Since: 15th Jul, 2008
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Yesterday my flash play was up to date. Today I noticed that my Secunia score had dropped and on checking it was because flash pla\yer 8x was end of life. I installed a game from Shockwave that uses this v 8. When I go to the web page to check my flash player it shows that I do have the most current version installed. How do I handle this?

Post "RE: flash player confusion" has been selected as an answer.
Maurice Joyce RE: flash player confusion
Handling Contributor 24th Sep, 2011 23:49
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Try this:
SHOCKWAVE

1. Uninstall Shockwave for your OS from the clearly marked link below:
http://www.adobe.com/shockwave/download/alternates...

2. Reinstall Shockwave from here:
http://get.adobe.com/shockwave/

3. If you wish to test your new Shockwave Player the link is:

http://www.adobe.com/shockwave/welcome/

4. Complete a full PSI rescan. That should have cleared the problem? If not, please publish the troubleshoot report as outlined here:

http://secunia.com/products/consumer/PSI/faq/#q18

Update 5 22:28 11/08/2011








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Maurice

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Nikilet RE: flash player confusion
Member 25th Sep, 2011 21:03
Score: 7
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Last edited on 25th Sep, 2011 21:46
Hi Maurice!

I am going to do this, altho I am not clear on it since it is the Flash Player in question. When done I'll run the scan and follow your final instructions.

P.S.
A-w-w-e, Maurice ... You are truly a gem!

I do want to clarify that after uninstalling/restart/reinstalling, I still ended up with the same version of Shockwave Player I had previously, but it apparently did the trick because I now have a 100% score on psi.
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Maurice Joyce RE: flash player confusion
Handling Contributor 25th Sep, 2011 23:57
Score: 12325
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Location: UK
Please to hear that is fixed. What about this thread?

http://secunia.com/community/forum/thread/show/115...

Is it fixed? If not what is the current state "of play" & I will try & help.

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Nikilet RE: flash player confusion
Member 26th Sep, 2011 01:22
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As to the other post you asked about, I think things are ok now. I did put an ignore rule on that Power Point deal.
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Maurice Joyce RE: flash player confusion
Handling Contributor 26th Sep, 2011 03:07
Score: 12325
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I would advise U not to do that. I can help to remove the offending file.

I think what U did was to install version 2007 before uninstalling 2003. If U want help I require this:

FINDING A FILE PATH

From the DASHBOARD page click on SCAN RESULTS.

1. This will list all your programmes with a + to the left of each one.
2. Click the + sign next to the item that U want help with.
3. This will reveal the path under DETECTED INSTANCES.
4. Highlight it then copy (CTRL+C) then paste (CTRL+V)) that path back to the Forum.
OR THIS METHOD WHICH GIVES A HELPER MORE INFORMATION
4a Below DETECTED INSTANCES you will see You can double click this row for additional information & options>double click it>a box will appear>click TROUBLESHOOT REPORT>Now highlight the information revealed from START to END & copy it (CTRL+C) then post it to the Forum (CTRL+V)

The end result U post to the Forum should look like this:
---START---

Program Name:
Apple iTunes 10.x

Security State:
Insecure

Download Link:
http://appldnld.apple.com/iTunes10/061-9638.201103...

Instances Found:
C:\Program Files\iTunes\iTunes.exe, version: 10.1.2.17

Last System Scan (localtime):
3. Mar 2011, 16:47

Operating System:
Microsoft Windows XP Home Edition, Service Pack 3

---END---
Update 9 09:33 13/03/2011


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Maurice

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Nikilet RE: flash player confusion
Member 26th Sep, 2011 05:20
Score: 7
Posts: 334
User Since: 15th Jul 2008
System Score: N/A
Location: N/A
When I instaled 2007, 2003 was not in the add/remove programs list. So, I didn't know how to go about uninstaling.

Some programs can be difficult to update for various reasons, the following window contains information that can be used to troubleshoot why it is difficult to update this specific program on your PC.

If you still can't solve the problem after investigating the data in this report, we recommend that you copy and paste the content from "---START---" to "---END---" into a new thread in our Secunia Community Forum where tousands of users are ready to help you.

---START---

Program Name:
Microsoft Office PowerPoint Viewer 2003

Security State:
End-of-Life

Download Link:
http://www.microsoft.com/downloads/en/details.aspx...

Instances Found:
C:\Program Files\Microsoft Office\PowerPoint Viewer\PPTVIEW.EXE, version: 11.0.8305.0

Last System Scan (localtime):
25. Sep 2011, 21:06

Operating System:
Microsoft Windows XP Professional, Service Pack 3

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melissa_schnell RE: flash player confusion
Member 26th Sep, 2011 05:47
Score: 0
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User Since: 26th Sep 2011
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Location: US
i also had the same problem previously. Now, what i would like to do & i'm having confusion here is that whenever i update my flash player, the old version is still the one appearing even in my add/remove programs. is there a way that i could update it?
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Maurice Joyce RE: flash player confusion
Handling Contributor 26th Sep, 2011 08:30
Score: 12325
Posts: 9,575
User Since: 4th Jan 2009
System Score: N/A
Location: UK

DELETING A FILE OR FOLDER USING PSI VERSION 2

To delete a vulnerable file or folder found by PSI try this:

1. Open PSI>Scan results.

2. Against the programme marked as vulnerable is a + sign to the left of it.

3. Click that & it will reveal DETECTED INSTANCES.

4. Below that are two yellow folders. Click the one WITHOUT a red dot.

5. That will open Windows Explorer & U will be able to see the vulnerable file or folder.
C:\Program Files\Microsoft Office\PowerPoint Viewer\PPTVIEW.EXE, version: 11.0.8305.0

6. Right click on it & select delete.

7. Carry out a full PSI scan & all should be in order.

Update 1 20:49 09/03/2011


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Maurice

Microsoft Surface 4 Intel i7 64Bit
Windows 10 Pro version 1809 Build 17763.404
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Maurice Joyce RE: flash player confusion
Handling Contributor 26th Sep, 2011 08:32
Score: 12325
Posts: 9,575
User Since: 4th Jan 2009
System Score: N/A
Location: UK
@melissa_schnell

I strongly advise that U create your own thread giving more details of your problem. The information U give should include this:


FINDING A FILE PATH

From the DASHBOARD page click on SCAN RESULTS.

1. This will list all your programmes with a + to the left of each one.
2. Click the + sign next to the item that U want help with.
3. This will reveal the path under DETECTED INSTANCES.
4. Highlight it then copy (CTRL+C) then paste (CTRL+V)) that path back to the Forum.
OR THIS METHOD WHICH GIVES A HELPER MORE INFORMATION
4a Below DETECTED INSTANCES you will see You can double click this row for additional information & options>double click it>a box will appear>click TROUBLESHOOT REPORT>Now highlight the information revealed from START to END & copy it (CTRL+C) then post it to the Forum (CTRL+V)

The end result U post to the Forum should look like this:
---START---

Program Name:
Apple iTunes 10.x

Security State:
Insecure

Download Link:
http://appldnld.apple.com/iTunes10/061-9638.201103...

Instances Found:
C:\Program Files\iTunes\iTunes.exe, version: 10.1.2.17

Last System Scan (localtime):
3. Mar 2011, 16:47

Operating System:
Microsoft Windows XP Home Edition, Service Pack 3

---END---
Update 9 09:33 13/03/2011

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Maurice

Microsoft Surface 4 Intel i7 64Bit
Windows 10 Pro version 1809 Build 17763.404
16 GB RAM
IE & Edge Only
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Nikilet RE: flash player confusion
Member 26th Sep, 2011 18:05
Score: 7
Posts: 334
User Since: 15th Jul 2008
System Score: N/A
Location: N/A
Last edited on 26th Sep, 2011 18:06
Followed your final instructions and now I have a legitimate 100% score. Thanks!

I never can remember how to close these threads.
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Maurice Joyce RE: flash player confusion
Handling Contributor 26th Sep, 2011 18:44
Score: 12325
Posts: 9,575
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Last edited on 26th Sep, 2011 19:38
Just to confirm - U did remember to cancel the ignore rule before scanning that gave U 100%?

If not open PSI>Configuration>Ignore rule tab>delete it from there.

Now complete a full PSI rescan.

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Maurice

Microsoft Surface 4 Intel i7 64Bit
Windows 10 Pro version 1809 Build 17763.404
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Nikilet RE: flash player confusion
Member 26th Sep, 2011 19:44
Score: 7
Posts: 334
User Since: 15th Jul 2008
System Score: N/A
Location: N/A
Yes, I did remove the ignore rule before proceeding with your intructions
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Maurice Joyce RE: flash player confusion
Handling Contributor 26th Sep, 2011 21:05
Score: 12325
Posts: 9,575
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Great news. Hope you are well. I have locked your other thread.


I will lock this thread for U in a couple of hours unless U post back asking for it to be left open.

This will prevent U from receiving update emails from Forum "tag on" posts & spammers.

You can of course lock your own threads yourself. Just click the ACCEPT button in the post of the helper who offered U the best solution/advice to solve your problem(s).

Secunia Support can always reopen threads by applying by email to: support@secunia.com



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