Forum Thread: PSI gives information that may not be correct

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geosibley PSI gives information that may not be correct
Member 18th Nov, 2011 22:57
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Hi,

A scan states that HP Software 4.x is installed on my computer, and it is end-of-life. It gives the latest version as 5.x. However, when I try to install the solution a message appears: "A newer version has been found on your system. Setup will now exit." Should I just ignore PSI's message? Can anyone help?

Thank you,

geosibley

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Maurice Joyce RE: PSI gives information that may not be correct
Handling Contributor 18th Nov, 2011 23:00
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Can U please publish the troubleshoot report?


FINDING A FILE PATH

From the DASHBOARD page click on SCAN RESULTS.

1. This will list all your programmes with a + to the left of each one.
2. Click the + sign next to the item that U want help with.
3. This will reveal the path under DETECTED INSTANCES.
4. Highlight it then copy (CTRL+C) then paste (CTRL+V)) that path back to the Forum.
OR THIS METHOD WHICH GIVES A HELPER MORE INFORMATION
4a Below DETECTED INSTANCES you will see You can double click this row for additional information & options>double click it>a box will appear>click TROUBLESHOOT REPORT>Now highlight the information revealed from START to END & copy it (CTRL+C) then post it to the Forum (CTRL+V)

The end result U post to the Forum should look like this:
---START---

Program Name:
Apple iTunes 10.x

Security State:
Insecure

Download Link:
http://appldnld.apple.com/iTunes10/061-9638.201103...

Instances Found:
C:\Program Files\iTunes\iTunes.exe, version: 10.1.2.17

Last System Scan (localtime):
3. Mar 2011, 16:47

Operating System:
Microsoft Windows XP Home Edition, Service Pack 3

---END---
Update 9 09:33 13/03/2011


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Maurice

Microsoft Surface 4 Intel i7 64Bit
Windows 10 Pro version 1809 Build 17763.404
16 GB RAM
IE & Edge Only
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geosibley RE: PSI gives information that may not be correct
Member 19th Nov, 2011 13:48
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---START---

Program Name:
HP Software Update 4.x
Hello,

Here is what you requested. I hope it helps.

George

Security State:
End-of-Life

Download Link:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloa...

Instances Found:
C:\Program Files (x86)\HP\HP Software Update\hpwucli.exe, version: 4.0.14.1

Last System Scan (localtime):
18. Nov 2011, 15:07

Operating System:
Microsoft Windows 7, Microsoft Windows 7

---END---
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Maurice Joyce RE: PSI gives information that may not be correct
Handling Contributor 19th Nov, 2011 13:59
Score: 12325
Posts: 9,575
User Since: 4th Jan 2009
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Location: UK
Thank you.

Go to Control Panel>Programs & Features

Can U see an entry in there the same as this:

HP Update with a version number 5.00.006.003?

Is there also an entry for version 4.0.14.1?



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Maurice

Microsoft Surface 4 Intel i7 64Bit
Windows 10 Pro version 1809 Build 17763.404
16 GB RAM
IE & Edge Only
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geosibley RE: PSI gives information that may not be correct
Member 19th Nov, 2011 15:19
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There is a version, but it is not either of the ones you listed. It is: 5.003.001.001
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Maurice Joyce RE: PSI gives information that may not be correct
Handling Contributor 19th Nov, 2011 15:54
Score: 12325
Posts: 9,575
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Thank U. looks like a remnant has been left behind after your update. Try this:


DELETING A FILE OR FOLDER USING PSI VERSION 2

To delete a vulnerable file or folder found by PSI try this:

1. Open PSI>Scan results.

2. Against the programme marked as vulnerable is a + sign to the left of it.

3. Click that & it will reveal DETECTED INSTANCES.

4. Below that are two yellow folders. Click the one WITHOUT a red dot.

5. That will open Windows Explorer & U will be able to see the vulnerable files or folders.
C:\Program Files (x86)\HP\HP Software Update\hpwucli.exe, version: 4.0.14.1

6. Right click on it & select delete.

7. Carry out a full PSI scan & all should be in order.



Update 1 20:49 09/03/2011


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Maurice

Microsoft Surface 4 Intel i7 64Bit
Windows 10 Pro version 1809 Build 17763.404
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