Forum Thread: Will not update

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Ronnaki Will not update
Member 13th May, 2012 02:48
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Secunia tells me im have two programs that are insecure, microsoft Visio 2010 viewer
which is showing latest version as 14.0.4514.1004. And microsoft excel 2010 which states the newest update is 14.0.6117.5003. However when i go to updates it shows i/am up to date. How can i correct this problem.

Maurice Joyce RE: Will not update
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U have not stated if U are using the 32 or 64 version of Office 2010.

After selecting the correct version from these options try a reinstall of those updates from here:

Excel
http://www.microsoft.com/en-us/download/search.asp...

Visio Viewer

http://www.microsoft.com/en-us/download/search.asp...

Once complete reboot & then complete a full PSI scan.

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Maurice Joyce RE: Will not update
Handling Contributor 15th May, 2012 23:00
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Have U now fixed this problem?

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Ronnaki RE: Will not update
Member 17th May, 2012 22:19
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After updating the 64 bit for the microsoft Visio viewer and microsoft excel 2010 version i have a reply stating no product affected by this package installed this systems. So how do you correct this so I can get my system at 100% and secunia desdtop flag back to green. Pls advise.
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Maurice Joyce RE: Will not update
Handling Contributor 17th May, 2012 22:33
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I am unclear which version (32 or 64 Bit) of Office U are running.

Open Excel as if U were creating a spreadsheet. Select File>Help - Look in the right panel:

Under the header ABOUT MICROSOFT EXCEL U will see various bits of information.
1. Does it say version 14.0.6112.500 (32 Bit) or 64Bit

2. Click the line Additional Version & Copyright Information - part of that information revealed should read "Microsoft Excel 2010 (14.0.6117.5003)SP1 MSO (14.0.6112.5000)" Is yours the same?


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larryc43230 RE: Will not update
Member 18th May, 2012 02:50
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Last edited on 18th May, 2012 02:51
I'm having exactly the same difficulty. PSI tells me that both Microsoft Visio 2010 Viewer and Microsoft Excel 2010 are insecure.

According to the Excel Help display, my copy of Excel is Click-to-Run version 14.0.6120.5002.

The actual excel.exe file gives the version as 14.0.4756.1000.

The VPREVIEW.EXE executable lists the version number as 14.0.4750.1000. When I attempt to run that program by double-clicking on the executable, I receive the message "This program can only run from within another program." Since I don't have any Visio files (I never use Visio), I can't get to the version number from its Help screen (if it has one).

I have run Windows Update several times since PSI began flagging these programs as insecure, and it tells me that no Windows or Office updates are available for my system.

I'm no expert, but it would seem that PSI is looking only at the (old) version number of the executable, whereas (at least with the Click-to-Run edition), the actual program is up to date and displays a much higher version number, one that is higher than the version PSI is reporting as the one I need (14.0.6117.5003).

I'm running the 32-bit version of Office.

--Larry
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Maurice Joyce RE: Will not update
Handling Contributor 18th May, 2012 10:41
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Visio will not run unless there is something to read - it is a viewer.

I have never heard of a Click & Run version of Microsoft Office 2010.

What details are given on the original install DVD disk & on the card that gives U the 25 letter/figure Product Key?

Have U got a weblink to that version of Office?

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larryc43230 RE: Will not update
Member 18th May, 2012 12:04
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Last edited on 18th May, 2012 12:33
An overview of Microsoft Office Click-to-Run for Office 2010:
http://support.microsoft.com/kb/982434

Microsoft Office 2010 Home and Business (Click-to-Run edition) came pre-installed on my Dell Studio XPS 9100 PC purchased in February 2011. I don't believe it came with an installation DVD, at least I can't find one. The product is designed to be downloaded (and kept updated) via a broadband connection directly from Microsoft.

This is the product Dell provided (at least at the time, I have no idea what they offer now) when a customer ordered a new PC and also included Microsoft Office with the order.

I just found the card with the Product Key. It's not that helpful. It calls the product simply Microsoft Office Home and Business 2010. It includes the following wording: "The manufacturer of your personal computer has licensed the Microsoft products listed on this card. This certificate of authenticity is your assurance that the following Microsoft products you have received are legally licensed to you from Dell."

The reverse side of the card gives a Dell part number of Dell P/N 037VHG.

--Larry
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Maurice Joyce RE: Will not update
Handling Contributor 18th May, 2012 18:36
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Larry,
Thank you. I now understand why your product number is different.
According to the documentation I have read it should be up to date. Could U please publish the two Troubleshoot reports for the files affected?


FINDING A FILE PATH USING PSI VERSION 2

From the DASHBOARD page click on SCAN RESULTS.

1. This will list all your programmes with a + to the left of each programme.
2. Click the + sign next to the item that U want help with.
3. This will reveal the path under DETECTED INSTANCES.
4. Below DETECTED INSTANCES you will see this You can double click this row for additional information & options>double click it>a box will appear>look to the RIGHT & U will see TROUBLESHOOT REPORT in BLUE writing under the heading TOOLBOX> click TroubleShoot Report & it will reveal some information in a box>highlight the information revealed from ---START--- to ---END--- & copy it (CTRL+C) then post it to the Forum (CTRL+V)

As an EXAMPLE the end result U post to the Forum should look something like this:
---START---

Program Name:
Adobe Flash Player 11.x

Security State:
Patched

Download Link:
http://fpdownload.adobe.com/get/flashplayer/curren...

Instances Found:
C:\Windows\SysWOW64\Macromed\Flash\Flash32_11_2_20 2_228.ocx, version: 11.2.202.228 (ActiveX)

Last System Scan (localtime):
3. Apr 2012, 09:25

Operating System:
Microsoft Windows 7

---END---


Update 16 17:35 18/05/2012



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larryc43230 RE: Will not update
Member 18th May, 2012 19:22
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Thanks for looking into this. I'll post the results for Excel and for Visio Viewer, which are the two applications I'm having the issue with.

---START---

Program Name:
Microsoft Excel 2010

Security State:
Insecure

Download Link:
http://update.microsoft.com/microsoftupdate

Instances Found:
C:\Program Files (x86)\Microsoft Office\Office14\EXCEL.EXE, version: 14.0.4756.1000

Last System Scan (localtime):
16. May 2012, 19:57

Operating System:
Microsoft Windows 7, Microsoft Windows 7

---END---

As I mentioned in a previous post, the version reported by MS Excel on its Help screen is Click-to-Run version 14.0.6120.5002.

---START---

Program Name:
Microsoft Visio 2010 Viewer

Security State:
Insecure

Download Link:
http://update.microsoft.com/microsoftupdate

Instances Found:
C:\Program Files (x86)\Microsoft Office\Office14\VPREVIEW.EXE, version: 14.0.4750.1000

Last System Scan (localtime):
16. May 2012, 19:57

Operating System:
Microsoft Windows 7, Microsoft Windows 7

---END---

--Larry

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Maurice Joyce RE: Will not update
Handling Contributor 18th May, 2012 21:08
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Larry,
Have U also got a trial version of Office installed? This might also have been on the PC when purchased?


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larryc43230 RE: Will not update
Member 18th May, 2012 22:42
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> Have U also got a trial version of Office installed? This might also have been on the PC when purchased?

Not that I'm aware of, anyway. I just did a search for EXCEL.EXE, and just one copy appeared, in:

C:\Program Files (x86)\Microsoft Office\Officer14

where I expected it.

In any case, these "Insecure" flags from PSI cropped up sometime in the past week or so, never before, and no substantial changes have been made to any Office programs on this PC in a long time.

Checking Windows Update's Update History list, the last Office-specific update that was applied was an Update for Microsoft Office 2010 (KB2553141) 32-bit Edition on 02/15/12, months before PSI began flagging Excel and Visio Viewer as insecure.

For what it's worth, I run anti-malware and antivirus software on this PC, and I've done several scans for problems with Malwarebytes Anti-Malware, and no problems have appeared.

--Larry
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Maurice Joyce RE: Will not update
Handling Contributor 19th May, 2012 00:52
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Larry,
Thank U. Having never used that version of Office I need to do a bit of interesting research over the weekend - will get back to U with some sort of answer on completion.

Alternatively U could access this Forum - there are some heavyweight Microsoft MVP's there who may be able to help.

http://answers.microsoft.com/en-us/windows/forum/w...



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larryc43230 RE: Will not update
Member 19th May, 2012 01:38
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Last edited on 19th May, 2012 01:45
Once again, thanks for looking into this.

The only issue I see is the fact that PSI suddenly began flagging my copies of Excel and Visio Viewer as insecure. As far as I'm aware, and I've been looking into this aspect over the past couple of days, my PC and the resident software are completely up to date. At least in regard to Excel, the version reported by the Help screen is the latest and greatest available from Microsoft.

The mystery seems to be the discrepancy between the (really really old) version reported when I display Properties for the EXCEL.EXE executable (which is the same as recently reported by PSI) and the version reported in the Excel Help display (which I'm convinced is the current correct version number for Excel).

The REAL mystery is the fact that this discrepancy has existed for well over a year as far as I can tell, whereas PSI has only recently flagged it as a problem.

As far as Microsoft Answers is concerned, I wouldn't know what to look for, since other than the PSI report, everything seems fine on this end. :-)

--Larry
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Maurice Joyce RE: Will not update
Handling Contributor 19th May, 2012 01:51
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The files U are showing me in the Troubleshoot Report are not the latest.

Visio is 14.0.6116.5000

Excel is 14.0.6117.5003

That is what I am checking on.

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larryc43230 RE: Will not update
Member 19th May, 2012 03:01
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Last edited on 19th May, 2012 03:13
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larryc43230 RE: Will not update
Member 19th May, 2012 05:16
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Last edited on 19th May, 2012 05:17
I'm not sure whether this will help or confuse things even further, but here are two more bits of information concerning my situation:

I went to the Start menu and found Microsoft Excel 2010 in the "All Programs" list. I right-clicked on the icon and selected Properties. The Target listed in the Shortcut tab is given as follows:

"C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVH.EXE" "Microsoft Excel 2010 9014006204090000"

I have no idea what that actually means, but it certainly doesn't point to the EXCEL.EXE executable that PSI is looking at for the version number.

When I find the file CVH.EXE in Windows Explorer and look at its properties, this file has a creation date of January 4, 2012, and shows a file version of 14.0.6114.5003.

Also, a Microsoft Office 2010 Click-to-Run installation includes creation of a virtual(?) drive named "Microsoft Office Click-to-Run 2010". This drive is marked as "(Protected)", and when I try to access the drive contents, I get an error message that reads "Q\ is not accessible. Access is denied." I've never been able to see the contents of this "drive" and have no idea what's hiding within it.

--Larry
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Maurice Joyce RE: Will not update
Handling Contributor 19th May, 2012 09:00
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Thank U for the update - that helps.

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larryc43230 RE: Will not update
Member 21st May, 2012 21:46
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Last edited on 21st May, 2012 21:53
I thought it might be informative to check out the other four programs in my Office suite, Word 2010, PowerPoint 2010, Outlook 2010, and OneNote 2010. None of these other programs are flagged by PSI as insecure. Here is a summary of what I found out about each of these programs:
-------------------------------------------------- ------------------------------------
WORD 2010

START MENU SHORTCUT POINTS TO:
"C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVH.EXE" "Microsoft Word 2010 9014006204090000"

WINWORD.EXE executable:
Version 14.0.5123.5000 08/12/10 9:51 PM

Version reported on Help screen: 14.0.6112.5000 (32-bit)
-------------------------------------------------- ------------------------------------
POWERPOINT 2010

START MENU SHORTCUT POINTS TO:
"C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVH.EXE" "Microsoft PowerPoint 2010 9014006204090000"

POWERPNT.EXE executable:
Version 14.0.4754.1000 03/09/10 9:57 AM

Version reported on Help screen: 14.0.6112.5000 (32-bit)
-------------------------------------------------- ------------------------------------
OUTLOOK 2010

START MENU SHORTCUT POINTS TO:
"C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVH.EXE" "Microsoft Outlook 2010 9014006204090000"

OUTLOOK.EXE executable:
Version 14.0.4760.1000 03/23/10 11:57 AM

Version reported on Help screen: 14.0.6112.5000 (32-bit)
-------------------------------------------------- ------------------------------------
ONENOTE 2010

START MENU SHORTCUT POINTS TO:
"C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVH.EXE" "Microsoft OneNote 2010 9014006204090000"

ONENOTE.EXE executable:
Version 14.0.4763.1000 03/30/10 9:29 AM

Version reported on Help screen: 14.0.6112.5000 (32-bit)
-------------------------------------------------- ------------------------------------
The situation with each of these programs is pretty much the same as the situation with Excel and Visio Viewer: The executables in C:\Program Files (x86)\Microsoft Office\Office14 all have old version numbers with old dates, whereas the version displayed when each program is running is the latest and greatest (as far as I'm aware, anyway).

The obvious question: If the situation is essentially the same for all the programs in the Office suite, why does PSI flag two of the components, Excel and Visio Viewer, as insecure, yet doesn't flag the other four programs as insecure?

Also please note that the person who started this thread reported a problem with exactly the same two programs: Excel and Visio Viewer. What is PSI doing differently in regard to these two programs?

--Larry
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Maurice Joyce RE: Will not update
Handling Contributor 22nd May, 2012 22:33
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Larry,
Can U try this on EXCEL only which is totally reversible if it does not work out.


RENAMING A FILE OR FOLDER USING PSI VERSION 2

1. Open PSI>Scan results.

2. Against the programme marked as vulnerable is a + sign to the left of it.

3. Click that & it will reveal DETECTED INSTANCES.

4. Below that are two yellow folders. Click the one WITHOUT a red dot.

5. That will open Windows Explorer & U will be able to see the vulnerable file or folder.
C:\Program Files (x86)\Microsoft Office\Office14\EXCEL.EXE

6. Right click on it & select RENAME then rename the file by adding _OLD so it looks like this C:\Program Files (x86)\Microsoft Office\Office14\EXCEL.EXE _OLD

7. Carry out a full PSI scan. That should have removed the vulnerability?

8. Now open Excel to commence creating a database & then close it without saving - does it appear to work normally?



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larryc43230 RE: Will not update
Member 22nd May, 2012 23:19
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on 22nd May, 2012 22:33, Maurice Joyce wrote:
Larry,
Can U try this on EXCEL only which is totally reversible if it does not work out.


RENAMING A FILE OR FOLDER USING PSI VERSION 2

1. Open PSI>Scan results.

2. Against the programme marked as vulnerable is a + sign to the left of it.

3. Click that & it will reveal DETECTED INSTANCES.

4. Below that are two yellow folders. Click the one WITHOUT a red dot.

5. That will open Windows Explorer & U will be able to see the vulnerable file or folder.
C:\Program Files (x86)\Microsoft Office\Office14\EXCEL.EXE

6. Right click on it & select RENAME then rename the file by adding _OLD so it looks like this C:\Program Files (x86)\Microsoft Office\Office14\EXCEL.EXE _OLD

7. Carry out a full PSI scan. That should have removed the vulnerability?

After following the above steps, Excel is no longer flagged as Insecure.

Visio Viewer is still flagged, but I expected that, since I didn't change that program name.

on 22nd May, 2012 22:33, Maurice Joyce wrote:

8. Now open Excel to commence creating a database & then close it without saving - does it appear to work normally?

Excel works normally. I believe this indicates that the executable in the C:\Program Files (x86)\Microsoft Office\Office14\ directory isn't actually being used in this edition of Office.

As far as I can tell, though I haven't tested it beyond Excel, this applies to all the major programs in the C:\Program Files (x86)\Microsoft Office\Office14\ directory.

--Larry
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Maurice Joyce RE: Will not update
Handling Contributor 22nd May, 2012 23:24
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I agree & that is what I believe my research was telling me.

Now do the same for Visio - U cannot test that as such but U will find U will be OK.

Another PSI full rescan & I believe U are all fixed up?

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larryc43230 RE: Will not update
Member 22nd May, 2012 23:46
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I renamed the Visio Viewer executable and had PSI do a full rescan. The scan resulted in a 100% system score.

I just discovered something that might help clarify this issue. I ran a program called Process Explorer, which I use in lieu of Task Manager. Among other functions, it provides detailed information concerning all programs and processes currently running.

As I mentioned in a previous post, installation of the Click-to-Run edition of Microsoft Office includes creation of a virtual drive named "Microsoft Office Click-to-Run 2010". This drive is marked as "(Protected)", and I have no way (that I'm aware of) to peek inside this drive. In the case of my PC, this drive was assigned the drive letter Q.

When I launch Excel and use Process Explorer to view the properties of the program while it's running, it shows the path as Q:\140062.enu\Office14\EXCEL.EXE. It also lists a "parent" of CVH.EXE(4480).

It certainly looks as if the actual executables launched whenever I run programs in the Office suite reside on this virtual drive and not on my C: drive.

--Larry
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larryc43230 RE: Will not update
Member 22nd May, 2012 23:59
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I still wonder why Word, PowerPoint, Outlook and OneNote weren't also flagged as insecure, since they seem to involve similar installations....

--Larry
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Maurice Joyce RE: Will not update
Handling Contributor 23rd May, 2012 00:05
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Larry,
Hard to tell really. U are now secure & the programmes appear to be running OK. Those files we have just renamed could be called "dead wood" but they are harmless now & should not cause any issues.

Personally I would just leave everything as it is. After a few months of no hassle U might consider deleting the renamed files but personally I would just leave them.

Do U require any more help?

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larryc43230 RE: Will not update
Member 23rd May, 2012 00:28
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on 23rd May, 2012 00:05, Maurice Joyce wrote:
Larry,
Hard to tell really. U are now secure & the programmes appear to be running OK. Those files we have just renamed could be called "dead wood" but they are harmless now & should not cause any issues.

Personally I would just leave everything as it is. After a few months of no hassle U might consider deleting the renamed files but personally I would just leave them.

Do U require any more help?

No, I do believe the issue has been resolved. Thank you for looking into this. Hopefully, this thread will help others who might be faced with the same situation.

And I think I'll just leave things the way they are unless and until some other issue arises.

--Larry
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Maurice Joyce RE: Will not update
Handling Contributor 23rd May, 2012 00:37
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I agree. If the other programme elements (outlook etc.) EXE files crop up in the future as insecure I would rename them like Excel & Visio.

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larryc43230 RE: Will not update
Member 23rd May, 2012 01:02
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I've already made a note to that effect. :-)

--Larry
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