Forum Thread: tray icon red although 100% Secunia System Score

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luckyr tray icon red although 100% Secunia System Score
Member 11th Sep, 2012 02:03
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Posts: 8
User Since: 11th Sep, 2012
System Score: N/A
Location: US
Although I have a 100% dashboard score, my tray icon is always red. I just did another scan, but the icon remains red with a 100% score. My version is 2.0.0.4003. Any ideas? Thanks!

Maurice Joyce RE: tray icon red although 100% Secunia System Score
Handling Contributor 11th Sep, 2012 02:30
Score: 12325
Posts: 9,575
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Right click on the tray icon & select close.

Now activate the programme via Windows Explorer - has it changed colour?

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Maurice

Microsoft Surface 4 Intel i7 64Bit
Windows 10 Pro version 1809 Build 17763.404
16 GB RAM
IE & Edge Only
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luckyr RE: tray icon red although 100% Secunia System Score
Member 11th Sep, 2012 03:19
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Posts: 8
User Since: 11th Sep 2012
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Location: US
Thanks for responding, Maurice.

No, it ran through its internet and data verifications and the dashboard again shows 100%, but the icon returned as red again.
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Maurice Joyce RE: tray icon red although 100% Secunia System Score
Handling Contributor 11th Sep, 2012 10:54
Score: 12325
Posts: 9,575
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Have you tried a reinstall?

The links are below my Signature Block if you want to try that.

Just click the link of the version you want & let PSI run.

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Maurice

Microsoft Surface 4 Intel i7 64Bit
Windows 10 Pro version 1809 Build 17763.404
16 GB RAM
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luckyr RE: tray icon red although 100% Secunia System Score
Member 11th Sep, 2012 23:58
Score: 0
Posts: 8
User Since: 11th Sep 2012
System Score: N/A
Location: US
I tried the 2.0.0.3003 and the 3.0.0.3001 with the icon remaining red after the scan. But when I displayed the programs in the 3.0.0.3001, I found something strange:

It said I had 68 programs, 100% score, and they all show an orange circle next to "Examining program". But under that are 5 more programs, each with a gray circle, and my cursor spinning like it is trying unsuccessfully to find or scan them. These 5 programs may be old or invalid - one references Norton 2007 which came with my laptop, but I no longer use. I did once have to reload SW (Vista SP2) due to a bad hard drive, and I changed a user account name. Could it be looking for programs that no longer exist? If so, can I fix this? Thanks again.
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luckyr RE: tray icon red although 100% Secunia System Score
Member 12th Sep, 2012 06:20
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User Since: 11th Sep 2012
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Location: US
I found that these 5 programs with gray circles are indeed old programs on my laptop, and Secunia currently ignores updates for them. Should I change their setting to receive updates?
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Maurice Joyce RE: tray icon red although 100% Secunia System Score
Handling Contributor 12th Sep, 2012 15:18
Score: 12325
Posts: 9,575
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Depends what you mean by old. If you no longer require those programmes or have a later addition then you should uninstall them IF THEY ARE ON YOUR MAIN WORKING (NORMALLY C) DRIVE via Control Panel>add/remove

If they cannot be found there or you are unsure which drive they are on we need to know the file path for each of the 5 offending programmes:


FINDING A FILE PATH USING PSI

VERSION 2


From the DASHBOARD page click on SCAN RESULTS.

1. This will list all your programmes with a + to the left of each programme.
2. Click the + sign next to the item that U want help with.
3. This will reveal the path under DETECTED INSTANCES.
4. Below DETECTED INSTANCES you will see this You can double click this row for additional information & options>double click it>a box will appear>look to the RIGHT & U will see TROUBLESHOOT REPORT in BLUE writing under the heading TOOLBOX> click TroubleShoot Report & it will reveal some information in a box>highlight the information revealed from ---START--- to ---END--- & copy it (CTRL+C) then post it to the Forum (CTRL+V)

VERSION 3
This version does not have such an easy method to publish the path.

Open PSI>once open select Show Programs.
U will now see a page full of programme icons or a list.
Right click on the programme in error>select Show Details - that will open a box showing the path & version number of the offending file.
U now have 2 options:
1. Write down the exact file path & install version - return to the Forum & type that information.
2. Take a screen shot & publish that.

--
Maurice

Microsoft Surface 4 Intel i7 64Bit
Windows 10 Pro version 1809 Build 17763.404
16 GB RAM
IE & Edge Only
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luckyr RE: tray icon red although 100% Secunia System Score
Member 12th Sep, 2012 18:35
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Posts: 8
User Since: 11th Sep 2012
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Location: US
Program: Driver Package Installer (DPInst) 2.x (64bit)
File location: C:\SwSetup\Touchpad\WinWDF\x64\dpinst.exe Installed version: 2.1.0.0

The following 3 files are listed under program Driver Package Installer (DPInst) 2.x
C:\WINDOWS\System32\DriverStore\FileRepository\nvq h.inf_8a1fb71a\dpinst... 2.0.1.0
C:\SwSetup\Touchpad\WinWDF\x86\dpinst.exe 2.1.0.0
C:\SwSetup\TVTnr\EV300_DRV\DPInst.exe 2.0.1.0

Symantec Norton Internet Security 2007
C:\SwSetup\Inetsec\US\Setup\APP\nisoptui.exe 10.2.0.30

Symantec Windows LiveUpdate 3.x
C:\SwSetup\Inetsec\US\Support\LUpdate\LuAll.exe 3.2.0.41

Windows Support Tools File version 5.x
C:\SwSetup\SP45384\tools\filever.exe 5.1.2600.0


I don't believe that I need the Symantec files, since I don't use Norton anymore, but I'm unsure on the others. Thanks.
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Maurice Joyce RE: tray icon red although 100% Secunia System Score
Handling Contributor 12th Sep, 2012 18:51
Score: 12325
Posts: 9,575
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Please confirm which version of PSI you are currently using - I think you have version 3 installed?

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Maurice

Microsoft Surface 4 Intel i7 64Bit
Windows 10 Pro version 1809 Build 17763.404
16 GB RAM
IE & Edge Only
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luckyr RE: tray icon red although 100% Secunia System Score
Member 12th Sep, 2012 19:07
Score: 0
Posts: 8
User Since: 11th Sep 2012
System Score: N/A
Location: US
Yes, I currently have 3.0.0.3001, but I also had the problem of the icon remaining red instead of green with 100% score on both of the version 2's that you list in your messages.
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Maurice Joyce RE: tray icon red although 100% Secunia System Score
Handling Contributor 12th Sep, 2012 21:16
Score: 12325
Posts: 9,575
User Since: 4th Jan 2009
System Score: N/A
Location: UK
I think I can explain the oddity. Version 3 has a bug whereby it does not obey any ignore rules set up by the user. Clearly this has not been fixed.

I would not delete any of those files. They are OEM set up files & any reinstallation you may carry out in the future may not work if they have been tampered with.

Correct me if I am wrong but if you revert back to PSI version 2 everything is in order except for the fact that the tray icon remains red despite the fact your score is 100%?

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Maurice

Microsoft Surface 4 Intel i7 64Bit
Windows 10 Pro version 1809 Build 17763.404
16 GB RAM
IE & Edge Only
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luckyr RE: tray icon red although 100% Secunia System Score
Member 12th Sep, 2012 21:40
Score: 0
Posts: 8
User Since: 11th Sep 2012
System Score: N/A
Location: US
I just reverted back to 2.0.0.4003. Score is 100% with all 73 programs showing as patched and up-to-date, and icon still red. When I enabled secure browsing, it listed Google Chrome 21.x and IE9.x as "not secure for browsing", unpatched, no vendor solution. Could this be related to the red icon? Otherwise, all seems OK as far as I can tell. Thanks again for all your help.
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Maurice Joyce RE: tray icon red although 100% Secunia System Score
Handling Contributor 12th Sep, 2012 22:12
Score: 12325
Posts: 9,575
User Since: 4th Jan 2009
System Score: N/A
Location: UK
No - the secure browsing element does not affect the tray icon.

Not sure where we go from here to try & get the traffic lights working - as I am sure you are aware many more users suffer/have suffered from this problem.

Not sure I have ever seen a permanent solution - what we have tried to date normally gets it going even on a temporary basis.

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Maurice

Microsoft Surface 4 Intel i7 64Bit
Windows 10 Pro version 1809 Build 17763.404
16 GB RAM
IE & Edge Only
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luckyr RE: tray icon red although 100% Secunia System Score
Member 12th Sep, 2012 22:24
Score: 0
Posts: 8
User Since: 11th Sep 2012
System Score: N/A
Location: US
OK, thanks Maurice, I'll keep checking the forum to see if anything turns up. I appreciate the program overall and your assistance with it.
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Maurice Joyce RE: tray icon red although 100% Secunia System Score
Handling Contributor 12th Sep, 2012 22:30
Score: 12325
Posts: 9,575
User Since: 4th Jan 2009
System Score: N/A
Location: UK
If you want to know more about the security of attachments to your browser (a better listing than v 2.0.0.4003) then you require version 2.0.0.3003 - the download link is below my Signature Block.

If you want that extra information an install of that version may get the lights working at the same time!

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Maurice

Microsoft Surface 4 Intel i7 64Bit
Windows 10 Pro version 1809 Build 17763.404
16 GB RAM
IE & Edge Only
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