Forum Thread: Mozilla Firefox Update

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This thread was submitted in the following forum:
Programs

Relating to this vendor:
Mozilla Foundation
And, this specific program:
Mozilla Firefox 15.x

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klscoper Mozilla Firefox Update
Member 22nd Oct, 2012 21:09
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User Since: 24th Oct, 2011
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Location: US
According to my Firefox program, I am using version 16.0.1. Secunia is telling me that I need to update because I am using 15.x. What am I to do?
Thanks.

Maurice Joyce RE: Mozilla Firefox Update
Handling Contributor 22nd Oct, 2012 21:18
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What path is PSI giving you?

FINDING A FILE PATH USING PSI

VERSION 2


From the DASHBOARD page click on SCAN RESULTS.

1. This will list all your programmes with a + to the left of each programme.
2. Click the + sign next to the item that U want help with.
3. This will reveal the path under DETECTED INSTANCES.
4. Below DETECTED INSTANCES you will see this You can double click this row for additional information & options>double click it>a box will appear>look to the RIGHT & U will see TROUBLESHOOT REPORT in BLUE writing under the heading TOOLBOX> click TroubleShoot Report & it will reveal some information in a box>highlight the information revealed from ---START--- to ---END--- & copy it (CTRL+C) then post it to the Forum (CTRL+V)

VERSION 3
This version does not have such an easy method to publish the path.

Open PSI>once open select Show Programs.
U will now see a page full of programme icons or a list.
Right click on the programme in error>select Show Details - that will open a box showing the path & version number of the offending file.
U now have 2 options:
1. Write down the exact file path & install version - return to the Forum & type that information.
2. Take a screen shot & publish that.

Last Reviewed 20:17 22/10/2012

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Maurice

Microsoft Surface 4 Intel i7 64Bit
Windows 10 Pro version 1809 Build 17763.404
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klscoper RE: Mozilla Firefox Update
Member 22nd Oct, 2012 22:04
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Posts: 26
User Since: 24th Oct 2011
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Location: US
The path is: C:\Program Files(x86)\Mozilla Firefox\firebox.exe

Installed Version is: 15.0.1.4631
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Maurice Joyce RE: Mozilla Firefox Update
Handling Contributor 22nd Oct, 2012 22:11
Score: 12325
Posts: 9,575
User Since: 4th Jan 2009
System Score: N/A
Location: UK
If Firefox 15 cannot be found & removed via Control Panel>add/remove then do this:

PSI VERSION 2

1. Open PSI>Scan results.

2. Against the programme marked as vulnerable is a + sign to the left of it.

3. Click that & it will reveal DETECTED INSTANCES.

4. Below that are two yellow folders. Click the one WITHOUT a red dot.

5. That will open Windows Explorer & U will be able to see the vulnerable file.
C:\Program Files(x86)\Mozilla Firefox\firebox.exe 15.0.1.4631

6. Right click on that file & select delete.

7. Carry out a full PSI scan & all should be in order.

PSI VERSION 3

Open PSI>once open select Show Programs.

U will now see a page full of programme icons or a list.

Right click on the icon that represents the programme in error>select Show Details - that will open a box showing the path & version number of the offending file.

Double click on C:\Program Files(x86)\Mozilla Firefox\firebox.exe 15.0.1.4631

That will open Windows Explorer & U will see that file. Right click on it & select delete.

Run a full PSI scan & the problem should be resolved.

Last Reviewed 21:07 22/10/2012


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Maurice

Microsoft Surface 4 Intel i7 64Bit
Windows 10 Pro version 1809 Build 17763.404
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klscoper RE: Mozilla Firefox Update
Member 22nd Oct, 2012 22:41
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Posts: 26
User Since: 24th Oct 2011
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Location: US
Sorry. I don't get Firefox 15.0.1.4631. The list only shows Firefox 16.0.1.
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Maurice Joyce RE: Mozilla Firefox Update
Handling Contributor 22nd Oct, 2012 22:51
Score: 12325
Posts: 9,575
User Since: 4th Jan 2009
System Score: N/A
Location: UK
I assume this file still shows after a full PSI rescan?

If that is the case I think you need to take another look. PSI reads the meta data installed on your PC.

You gave me the path to an exe file belonging to version 15 which it has found.

If you still cannot find it take a screenshot of your Firefox files & publish them to the Forum.

Example here:
https://akkkug.bay.livefilestore.com/y1pv8UWjKh3qK...




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Maurice

Microsoft Surface 4 Intel i7 64Bit
Windows 10 Pro version 1809 Build 17763.404
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klscoper RE: Mozilla Firefox Update
Member 22nd Oct, 2012 23:03
Score: 0
Posts: 26
User Since: 24th Oct 2011
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Location: US
Thank you, Maurice, for staying with me. I clicked "Scan Again," and now all of my programs are up to date. It's been like this for days. I don't understand why it worked itself out today???
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Maurice Joyce RE: Mozilla Firefox Update
Handling Contributor 23rd Oct, 2012 00:54
Score: 12325
Posts: 9,575
User Since: 4th Jan 2009
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Location: UK
Last edited on 23rd Oct, 2012 22:18
Pleased to see you are all fixed up.

On that basis, I will lock this thread for U sometime tomorrow unless U post back asking for it to be left open.

This will protect your mail box from possible update emails from "tag on" posts

You can of course lock threads U have created. Just click the ACCEPT button in the post of the helper who offered U the best solution/advice to solve your problem.

Secunia Support can always reopen threads by applying by email to: support@secunia.com

EDIT

Thread locked at: 21:18 23/10/2012

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Maurice

Microsoft Surface 4 Intel i7 64Bit
Windows 10 Pro version 1809 Build 17763.404
16 GB RAM
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