Forum Thread: Problem updating Adobe Flash Player

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This thread was submitted in the following forum:
Programs

Relating to this vendor:
Adobe Systems
And, this specific program:
Adobe Flash Player 11.x

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Snowbird Problem updating Adobe Flash Player
Member 13th Nov, 2012 19:41
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How do I update Flash Player. PSI says updating but is not. Do not know how to mannualy update. Below is what PSI is telling me. Thanks for any help.

Adobe Flash Player
11.X (NPAPI)

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Toshiba Satellite L305-S5921.
Windows Vista.

john181818 RE: Problem updating Adobe Flash Player
Member 13th Nov, 2012 20:34
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Same issue, but I am running Chrome and Chrome supposedly keeps this automatically updated as far as I know.
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progan01 RE: Problem updating Adobe Flash Player
Member 13th Nov, 2012 20:41
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Snowbird: I had the same problem. It turns out there are two separate issues involved.

One is that Adobe does not update the Active X controls (for Internet Explorer) or the plug-ins (for all other browsers) with their Flash Player installer. I know, right? This page from the Adobe Forum clarifies the issue: http://forums.adobe.com/thread/847684

This is the direct link to the page for the plug-in and Active X control installers: http://www.adobe.com/products/flashplayer/fp_distr...

Now, I did this and it did NOT clear up my problem. What I found is that another copy of the Active X control was in another folder, in use by a performance-boosting utility that came with my motherboard. I had to close down the utility, rename the control (from .ocx to .ocxn) and restart the utility -- which, I'm pleased to say, ran without incident. My next PSI scan confirmed the problem was gone.

Something like this could be hanging you up as well. If you right-click on the 'Updating...' notice on PSI 3.0, you'll get a box with 'Show details' at the bottom. Selecting this will show you the path to the offending software -- its location on your system. Double-clicking on the path will open a new System Explorer window that will show you the actual file. I'd do that first and see if, as happened to me, there were two different Flash player Active X controls there. If there are, my fix might work for you. But the first step is to open the hood and see the piece that won't update.

Good luck! Please post the results here so we can all figure this out together.

---->P!
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Snowbird RE: Problem updating Adobe Flash Player
Member 14th Nov, 2012 18:42
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Hi P. Well could not see anything wrong. Do you agree that uninstalling and then re-installing would do the trick.

SB

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Toshiba Satellite L305-S5921.
Windows Vista.
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Maurice Joyce RE: Problem updating Adobe Flash Player
Handling Contributor 14th Nov, 2012 22:13
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Just follow this script.

UPDATING THE STANDALONE ADOBE FLASH PLAYER

1. Download & SAVE these to desktop.

IE & Other Browsers using ActiveX.

http://get.adobe.com/flashplayer/

& then here, if U have any other type of browser that does not have Flash embedded.

http://get.adobe.com/flashplayer/otherversions/

Untick (uncheck) any additional offerings bundled with the download if they are not required

2. The installer will appear on the desk top. THE IMPORTANT BIT - Before agreeing to install Flash check these programmes are completely shut down (use the Task Manager if necessary (CTRL+SHIFT+ESC) to COMPLETELY EXIT these processes if running)):
a. All Browsers.
b. Windows Messenger.
c. Incredimail.
d. All Adobe Products.
e. PSI - Unless using version 2 or version 3
f. Microsoft Skype & Plus! For Skype

3. The new install will then remove all old files during the update process.

4. Complete a full PSI rescan & all should be in order.

Optional - Go to Start>Control Panel>click the Flash Player (32 Bit) icon>check the settings are to your requirements.

Last Reviewed 23:28 21/10/2012

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Maurice

Microsoft Surface 4 Intel i7 64Bit
Windows 10 Pro version 1809 Build 17763.404
16 GB RAM
IE & Edge Only
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Snowbird RE: Problem updating Adobe Flash Player
Member 14th Nov, 2012 22:52
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Followed your instructions but still trying to update. PSI still at 98%.

--
Toshiba Satellite L305-S5921.
Windows Vista.
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Maurice Joyce RE: Problem updating Adobe Flash Player
Handling Contributor 14th Nov, 2012 22:56
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OK.
What path is PSI showing to the vulnerability?

FINDING A FILE PATH USING PSI

VERSION 2


From the DASHBOARD page click on SCAN RESULTS.

1. This will list all your programmes with a + to the left of each programme.
2. Click the + sign next to the item that U want help with.
3. This will reveal the path under DETECTED INSTANCES.
4. Below DETECTED INSTANCES you will see this You can double click this row for additional information & options>double click it>a box will appear>look to the RIGHT & U will see TROUBLESHOOT REPORT in BLUE writing under the heading TOOLBOX> click TroubleShoot Report & it will reveal some information in a box>highlight the information revealed from ---START--- to ---END--- & copy it (CTRL+C) then post it to the Forum (CTRL+V)

VERSION 3
This version does not have such an easy method to publish the path.

Open PSI>once open select Show Programs.
U will now see a page full of programme icons or a list.
Right click on the programme in error>select Show Details - that will open a box showing the path & version number of the offending file.
U now have 2 options:
1. Write down the exact file path & install version - return to the Forum & type that information.
2. Take a screen shot & publish that.

Last Reviewed 20:17 22/10/2012

--
Maurice

Microsoft Surface 4 Intel i7 64Bit
Windows 10 Pro version 1809 Build 17763.404
16 GB RAM
IE & Edge Only
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Snowbird RE: Problem updating Adobe Flash Player
Member 14th Nov, 2012 23:09
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Maurice this is what I found.
C:\windows\systen32\macromed\flash\npswf32_11_4_40 2_287.dll

What have I missed?????

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Toshiba Satellite L305-S5921.
Windows Vista.
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Maurice Joyce RE: Problem updating Adobe Flash Player
Handling Contributor 14th Nov, 2012 23:28
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User Since: 4th Jan 2009
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DELETING A FILE OR FOLDER

VERSION 2


1. Open PSI>Scan results.

2. Against the programme marked as vulnerable is a + sign to the left of it.

3. Click that & it will reveal DETECTED INSTANCES.

4. Below that are two yellow folders. Click the one WITHOUT a red dot.

5. That will open Windows Explorer & U will be able to see the vulnerable file.
C:\windows\systen32\macromed\flash\npswf32_11_4 _40 2_287.dll

6. Right click on that file & select delete.

7. Carry out a full PSI scan & all should be in order.

VERSION 3

Open PSI>once open select Show Programs.

U will now see a page full of programme icons or a list.

Right click on the icon that represents the programme in error>select Show Details - that will open a box showing the path & version number of the offending file.

Double click on C:\windows\systen32\macromed\flash\npswf32_11_4 _40 2_287.dll

That will open Windows Explorer & U will see that file. Right click on it & select delete.

Run a full PSI scan & the problem should be resolved.

Last Reviewed 21:07 22/10/2012

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Maurice

Microsoft Surface 4 Intel i7 64Bit
Windows 10 Pro version 1809 Build 17763.404
16 GB RAM
IE & Edge Only
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Snowbird RE: Problem updating Adobe Flash Player
Member 15th Nov, 2012 00:16
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Hi Maurice, Success at last. Many thanks for your help with my problem.
Regards Snowbird

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Toshiba Satellite L305-S5921.
Windows Vista.
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Maurice Joyce RE: Problem updating Adobe Flash Player
Handling Contributor 15th Nov, 2012 00:27
Score: 12325
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Last edited on 15th Nov, 2012 23:15
Pleased to see you are all fixed up.

On that basis, I will lock this thread for U sometime tomorrow unless U post back asking for it to be left open.

This will protect your mail box from possible update emails from "tag on" posts

You can of course lock threads U have created. Just click the ACCEPT button in the post of the helper who offered U the best solution/advice to solve your problem.

Secunia Support can always reopen threads by applying by email to: support@secunia.com

EDIT

Thread locked at: 22:14 15/11/2012

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Maurice

Microsoft Surface 4 Intel i7 64Bit
Windows 10 Pro version 1809 Build 17763.404
16 GB RAM
IE & Edge Only
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