Forum Thread: Update not recognized

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This thread was submitted in the following forum:
Programs

Relating to this vendor:
RealNetworks
And, this specific program:
RealPlayer 15.x

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jjoek1 Update not recognized
Member 21st Dec, 2012 23:10
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Real player was updated to Version: 16.0.0.282, but PSI claims it is still a 15.x . I even completely removed the older 15.x version from my computer using Revo uninstaller, and then I installed the new 16.x, but PSI still claims the older version. Using the PSI installer link only takes me to Real player indicating I already have the new one.

I even removed PSI and re installed the latest version and this did not help.

Post "RE: Update not recognized" has been selected as an answer.
Maurice Joyce RE: Update not recognized
Handling Contributor 22nd Dec, 2012 00:57
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Last edited on 22nd Dec, 2012 00:58
Did you run a full PSI scan after the installation? - if so & the vulnerability still shows what path does PSI give you?

FINDING A FILE PATH USING PSI

VERSION 2


From the DASHBOARD page click on SCAN RESULTS.

1. This will list all your programmes with a + to the left of each programme.
2. Click the + sign next to the item that U want help with.
3. This will reveal the path under DETECTED INSTANCES.
4. Below DETECTED INSTANCES you will see this You can double click this row for additional information & options>double click it>a box will appear>look to the RIGHT & U will see TROUBLESHOOT REPORT in BLUE writing under the heading TOOLBOX> click TroubleShoot Report & it will reveal some information in a box>highlight the information revealed from ---START--- to ---END--- & copy it (CTRL+C) then post it to the Forum (CTRL+V)

VERSION 3
This version does not have such an easy method to publish the path.

Open PSI>once open select Show Programs.
U will now see a page full of programme icons or a list.
Right click on the programme in error>select Show Details - that will open a box showing the path & version number of the offending file.
U now have 2 options:
1. Write down the exact file path & install version - return to the Forum & type that information.
2. Take a screen shot & publish that.

Last Reviewed 23:55 21/12/2012

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Maurice

Microsoft Surface 4 Intel i7 64Bit
Windows 10 Pro version 1809 Build 17763.404
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jjoek1 RE: Update not recognized
Member 23rd Dec, 2012 05:38
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Last edited on 23rd Dec, 2012 05:39
Yes, after reinstalling PSI, I ran a complete scan but it again directed me to download the latest Realplayer. During the download, Realplayer advised me that I already had that version installed.

The PSI version on my computer is 3, and so does not have a dashboard like the earlier version 2. Which, by the way, I liked better than 3.

I was not able to make a screen shot, but this is what was written after right clicking to Show Details.

RealPlayer 15.x
File location (doubleclick to open) Installed version
C:\Program Files\Real\RealPlayer\realplay.exe 15.0.5.109

But, I have 16.x and when I open RealPlayer and ask about updates, the message is that I have the latest version

Jerome J Kastrul

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Maurice Joyce RE: Update not recognized
Handling Contributor 23rd Dec, 2012 11:25
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User Since: 4th Jan 2009
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Location: UK
You have also got remnants of the old vulnerable version still installed which PSI is showing you. Do this:

DELETING A FILE OR FOLDER

VERSION 2


1. Open PSI>Scan results.

2. Against the programme marked as vulnerable is a + sign to the left of it.

3. Click that & it will reveal DETECTED INSTANCES.

4. Below that are two yellow folders. Click the one WITHOUT a red dot.

5. That will open Windows Explorer & U will be able to see the vulnerable file.
C:\Program Files\Real\RealPlayer\realplay.exe 15.0.5.109

6. Right click on that file & select delete.

7. Carry out a full PSI scan & all should be in order.

VERSION 3

Open PSI>once open select Show Programs.

U will now see a page full of programme icons or a list.

Right click on the icon that represents the programme in error>select Show Details - that will open a box showing the path & version number of the offending file.

Double click on C:\Program Files\Real\RealPlayer\realplay.exe 15.0.5.109

That will open Windows Explorer & U will see that file. Right click on it & select delete.

Run a full PSI scan & the problem should be resolved.

Last Reviewed 10:24 23/12/2012

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Maurice

Microsoft Surface 4 Intel i7 64Bit
Windows 10 Pro version 1809 Build 17763.404
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jjoek1 RE: Update not recognized
Member 23rd Dec, 2012 14:51
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Problem resolved. Thank you.
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Maurice Joyce RE: Update not recognized
Handling Contributor 23rd Dec, 2012 17:26
Score: 12325
Posts: 9,575
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Pleased to see you are all fixed up.

On that basis, I will lock this thread for U sometime tomorrow unless U post back asking for it to be left open.

This will protect your mail box from possible update emails from "tag on" posts

You can of course lock threads U have created. Just click the ACCEPT button in the post of the helper who offered U the best solution/advice to solve your problem.

Secunia Support can always reopen threads by applying by email to: support@secunia.com

Happy Christmas & A Prosperous New Year.

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Maurice

Microsoft Surface 4 Intel i7 64Bit
Windows 10 Pro version 1809 Build 17763.404
16 GB RAM
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