Forum Thread: Acrobat Reader 5.x needs updating but sticks

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Relating to this vendor:
Adobe Systems
And, this specific program:
Adobe Acrobat 5.x

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Krischu Acrobat Reader 5.x needs updating but sticks
Member 13th Jan, 2013 13:00
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PSI 3.0 tells me to update Acrobat Adobe Reader 5.0 (?) I sownloaded the update several times now. no change.

Does PSI find some old installation of Acrobat Reader 5.0 in my system?
How do I locate it?

Maurice Joyce RE: Acrobat Reader 5.x needs updating but sticks
Handling Contributor 13th Jan, 2013 16:10
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This is how you find the path PSI is giving you,



From the DASHBOARD page click on SCAN RESULTS.

1. This will list all your programmes with a + to the left of each programme.
2. Click the + sign next to the item that U want help with.
3. This will reveal the path under DETECTED INSTANCES.
4. Below DETECTED INSTANCES you will see this You can double click this row for additional information & options>double click it>a box will appear>look to the RIGHT & U will see TROUBLESHOOT REPORT in BLUE writing under the heading TOOLBOX> click TroubleShoot Report & it will reveal some information in a box>highlight the information revealed from ---START--- to ---END--- & copy it (CTRL+C) then post it to the Forum (CTRL+V)

This version does not have such an easy method to publish the path.

Open PSI>once open select Show Programs.
U will now see a page full of programme icons or a list.
Right click on the programme in error>select Show Details - that will open a box showing the path & version number of the offending file.
U now have 2 options:
1. Write down the exact file path & install version - return to the Forum & type that information.
2. Take a screen shot & publish that.

Once you locate the offending file(s) right click & delete them. After a full PSI rescan all should be in order.

Last Reviewed 15:06 13/01/2013


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