Forum Thread: Scan stops at "Retrieving scanning results"

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PSI

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Jesant13 Scan stops at "Retrieving scanning results"
Member 15th Jan, 2013 19:58
Ranking: -3
Posts: 41
User Since: 10th Sep, 2009
System Score: N/A
Location: US
Yesterday I installed Secunia PSI 3. I was asked to uninstall Secunia PSI 2 which I did. I connected my account to the program but was unable to do a scan because it got stuck at the loading screen.

Today, I got past the loading screen. I did a scan. For over a period of exactly one hour Secunia PSI has been at "Retrieving scanning results".

I am using version 3.0.0.6001 of Secunia PSI. My operating system is Windows 7 Home Premium. It is 64bit.

Is this a service issue or something else?

Post "RE: Scan stops at "Retrieving scanning results"" has been selected as an answer.
Maurice Joyce RE: Scan stops at "Retrieving scanning results"
Handling Contributor 15th Jan, 2013 22:11
Score: 12325
Posts: 9,575
User Since: 4th Jan 2009
System Score: N/A
Location: UK
This does happen. Kill PSI then restart it & scan again to see if that helps.

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Maurice

Microsoft Surface 4 Intel i7 64Bit
Windows 10 Pro version 1809 Build 17763.404
16 GB RAM
IE & Edge Only
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Jesant13 RE: Scan stops at "Retrieving scanning results"
Member 15th Jan, 2013 22:47
Score: -3
Posts: 41
User Since: 10th Sep 2009
System Score: N/A
Location: US
Before you posted I restarted my computer and tried again. It resolved the problem. Since then I also uninstalled and reinstalled and it is working fine. Thank you for taking the time to leave a response though.
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Maurice Joyce RE: Scan stops at "Retrieving scanning results"
Handling Contributor 15th Jan, 2013 22:57
Score: 12325
Posts: 9,575
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Pleased to see you are all fixed up.

On that basis, I will lock this thread for U sometime tomorrow unless U post back asking for it to be left open.

This will protect your mail box from possible update emails from "tag on" posts

You can of course lock threads U have created. Just click the ACCEPT button in the post of the helper who offered U the best solution/advice to solve your problem.

Secunia Support can always reopen threads by applying by email to: support@secunia.com



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Maurice

Microsoft Surface 4 Intel i7 64Bit
Windows 10 Pro version 1809 Build 17763.404
16 GB RAM
IE & Edge Only
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