Forum Thread: PSI will not stop nor can I get it to ignore

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Akamai Download Manager ActiveX Control 2.x

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BwB PSI will not stop nor can I get it to ignore
Member 24th Jan, 2013 13:41
Ranking: -4
Posts: 10
User Since: 24th Apr, 2009
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for weeks now PSI will not go green. I have uninstalled Akami from the System and PSI and reinstalled. NO Akami reinstall. It still says its examining and its red. I cannot get it to ignore the program so what else can I do? Thanks.

Maurice Joyce RE: PSI will not stop nor can I get it to ignore
Handling Contributor 24th Jan, 2013 19:25
Score: 12325
Posts: 9,575
User Since: 4th Jan 2009
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Location: UK
What path is PSI showing to the vulnerability?



From the DASHBOARD page click on SCAN RESULTS.

1. This will list all your programmes with a + to the left of each programme.
2. Click the + sign next to the item that U want help with.
3. This will reveal the path under DETECTED INSTANCES.
4. Below DETECTED INSTANCES you will see this You can double click this row for additional information & options>double click it>a box will appear>look to the RIGHT & U will see TROUBLESHOOT REPORT in BLUE writing under the heading TOOLBOX> click TroubleShoot Report & it will reveal some information in a box>highlight the information revealed from ---START--- to ---END--- & copy it (CTRL+C) then post it to the Forum (CTRL+V)

This version does not have such an easy method to publish the path.

Open PSI>once open select Show Programs.
U will now see a page full of programme icons or a list.
Right click on the programme in error>select Show Details - that will open a box showing the path & version number of the offending file.
U now have 2 options:
1. Write down the exact file path & install version - return to the Forum & type that information.
2. Take a screen shot & publish that.

Last Reviewed 20:51 18/01/2013


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