Forum Thread: 'Contact Support' not sending

You are currently viewing a forum thread in the Secunia Community Forum. Please note that opinions expressed here are not of Secunia but solely reflect those of the user who wrote it.

This thread was submitted in the following forum:

This thread has been marked as locked.
Midnight_Voice 'Contact Support' not sending
Member 8th Mar, 2013 19:04
Ranking: 50
Posts: 89
User Since: 1st Oct, 2010
System Score: N/A
Location: UK
My PSI 3, trying to install Java 6.0.430.1, has come up with 'Contact Support', and when I click this, it ask me to give my email address and click Send.

But when I click Send, nothing (apparently) happens. This is on my Vista Ultimate laptop.

I recall that last time I had this message, on my XP laptop, I got some feedback to say it had been sent, and later a nice email from Secunia saying that this had enabled them to fix something.

But I didn't get that here.

I've now installed the JDK for 6.0.430 manually, so the message has gone away; but something wasn't quite right there.

A computer program can do pretty much anything the user doesn't know is impossible for it to do.

XP Home 32-bit - Compaq Presario V2000 Celeron 1.4GHz
Vista Ultimate 32-bit - Toshiba Equium A100 Centrino Duo 1.7GHz
Windows 7 Ultimate 64-bit - Dell Studio XPS 1645 Core i7-720 Quad 1.6-2.4GHz
(Also running XP Pro in Windows XP Mode 32-bit)
Windows 8.1 Home Premium 64-bit - Lenovo IdeaPad Z500 Core i5 2.6Ghz

This user no longer exists RE: 'Contact Support' not sending
Secunia Official 11th Mar, 2013 14:54
Thank you for reporting. We have been able to recreate the issue and are now handling it as a bug.

This thread has been marked as locked.