Forum Thread: Program not updating

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This thread was submitted in the following forum:
Programs

Relating to this vendor:
Adobe Systems
And, this specific program:
Adobe Flash Player 11.x

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cancadet Program not updating
Member 13th May, 2013 21:48
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Adobe Flash Player 11.x (ActiveX) isn't updating automatically (It keeps failing) and I don't know how to update manually. I would really appreciate some help

Maurice Joyce RE: Program not updating
Handling Contributor 13th May, 2013 22:11
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Last edited on 13th May, 2013 22:11
This should fix it for you.
UPDATING THE STANDALONE ADOBE FLASH PLAYER

1. Download & SAVE this to desktop.

IE & Other Browsers using ActiveX.

http://get.adobe.com/flashplayer/

Untick (uncheck) any additional offerings bundled with the download if they are not required

2. The installer will appear on the desk top. THE IMPORTANT BIT - Before agreeing to install Flash check these programmes are completely shut down (use the Task Manager if necessary (CTRL+SHIFT+ESC) to COMPLETELY EXIT these processes if running)):
a. All Browsers.
b. Windows Messenger.
c. Incredimail.
d. All Adobe Products.
e. PSI - Unless using version 2 or version 3
f. Microsoft Skype & Plus! For Skype
g. Microsoft Money

3. The new install will then remove all old files during the update process.

4. Complete a full PSI rescan & all should be in order.


Optional - Go to Start>Control Panel>click the Flash Player (32 Bit) icon>check the settings are to your requirements.

Last Reviewed 21:07 13/05/2013




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Maurice

Microsoft Surface 4 Intel i7 64Bit
Windows 10 Pro version 1809 Build 17763.404
16 GB RAM
IE & Edge Only
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cancadet RE: Program not updating
Member 13th May, 2013 22:46
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Last edited on 13th May, 2013 22:50
That's what I did, I clicked scan again and it says its out of date
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Maurice Joyce RE: Program not updating
Handling Contributor 13th May, 2013 23:07
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Last edited on 13th May, 2013 23:07

What path is PSI showing to the file that is vulnerable after a full rescan?

FINDING A FILE PATH USING PSI

VERSION 2


From the DASHBOARD page click on SCAN RESULTS.

1. This will list all your programmes with a + to the left of each programme.
2. Click the + sign next to the item that U want help with.
3. This will reveal the path under DETECTED INSTANCES.
4. Below DETECTED INSTANCES you will see this You can double click this row for additional information & options>double click it>a box will appear>look to the RIGHT & U will see TROUBLESHOOT REPORT in BLUE writing under the heading TOOLBOX> click TroubleShoot Report & it will reveal some information in a box>highlight the information revealed from ---START--- to ---END--- & copy it (CTRL+C) then post it to the Forum (CTRL+V)

VERSION 3
This version does not have such an easy method to publish the path.

Open PSI>once open select Show Programs.
U will now see a page full of programme icons or a list.
Right click on the programme in error>select Show Details - that will open a box showing the path & version number of the offending file.
U now have 2 options:
1. Write down the exact file path & install version - return to the Forum & type that information.
2. Take a screen shot & publish that.

Last Reviewed 20:57 10/04/2013

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Maurice

Microsoft Surface 4 Intel i7 64Bit
Windows 10 Pro version 1809 Build 17763.404
16 GB RAM
IE & Edge Only
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