Forum Thread: update successful but not recognized

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This thread was submitted in the following forum:
Programs

Relating to this vendor:
Adobe Systems
And, this specific program:
Adobe Reader XI 11.x

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jr4939 update successful but not recognized
Member 11th Oct, 2013 02:54
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User Since: 17th Jan, 2009
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I successfully updated Adobe Reader to its latest version, but Secunia PSI still says it needs updating. How do I correct this/

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Maurice Joyce RE: update successful but not recognized
Handling Contributor 11th Oct, 2013 08:57
Score: 12325
Posts: 9,575
User Since: 4th Jan 2009
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Location: UK
Does this happen after a full PSI rescan?

If so, what path does PSI give you to the vulnerability?

FINDING A FILE PATH USING PSI

VERSION 2


From the DASHBOARD page click on SCAN RESULTS.

1. This will list all your programmes with a + to the left of each programme.
2. Click the + sign next to the item that U want help with.
3. This will reveal the path under DETECTED INSTANCES.
4. Below DETECTED INSTANCES you will see this You can double click this row for additional information & options>double click it>a box will appear>look to the RIGHT & U will see TROUBLESHOOT REPORT in BLUE writing under the heading TOOLBOX> click TroubleShoot Report & it will reveal some information in a box>highlight the information revealed from ---START--- to ---END--- & copy it (CTRL+C) then post it to the Forum (CTRL+V)

VERSION 3
This version does not have such an easy method to publish the path.

Open PSI>once open select Show Programs.
U will now see a page full of programme icons or a list.
Right click on the programme in error>select Show Details - that will open a box showing the path & version number of the offending file.
U now have 2 options:
1. Write down the exact file path & install version - return to the Forum & type that information.
2. Take a screen shot & publish that.

Last Reviewed 07:56 11/10/2013



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Maurice

Microsoft Surface 4 Intel i7 64Bit
Windows 10 Pro version 1809 Build 17763.404
16 GB RAM
IE & Edge Only
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jr4939 RE: update successful but not recognized
Member 11th Oct, 2013 18:26
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Posts: 9
User Since: 17th Jan 2009
System Score: N/A
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I had done a complete rescan with my Ver 3 Secunia PSI, without getting anywhere. However, with your clues, I was able to resolve the issue. Thanks for the info!

Justine
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Maurice Joyce RE: update successful but not recognized
Handling Contributor 11th Oct, 2013 21:10
Score: 12325
Posts: 9,575
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Justine,
Pleased to see you are all fixed up.

On that basis, I will lock this thread for U sometime tomorrow unless U post back asking for it to be left open.

This will protect your mail box from possible update emails from "tag on" posts

You can of course lock threads U have created. Just click the ACCEPT button in the post of the helper who offered U the best solution/advice to solve your problem.

Secunia Support can always reopen threads by applying by email to: support@secunia.com



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Maurice

Microsoft Surface 4 Intel i7 64Bit
Windows 10 Pro version 1809 Build 17763.404
16 GB RAM
IE & Edge Only
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