Forum Thread: PSI 3 displays some softwares as Updating but never complete

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Vinix PSI 3 displays some softwares as Updating but never complete
Member 11th Oct, 2013 05:58
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Last edited on 11th Oct, 2013 06:21

I've installed the latest version of PSI on Windows 7 for about a week.

When I open the window, some software(like XML 3.0~6.0) are listed as "Updating" with a yellow icon on them, but PSI did nothing else. For 3rd party software, I can install them manually. For Microsoft components, however, I've installed every updates from Windows Update, but PSI keeps displays these components as "Updating" even after I clicked the Rescan button.

Another problem is, the history is always empty, even on another PC with win 8, which auto update function normally.

Why did PSI did nothing other then displaying "updating" icon? How can I solve these problem?

Maurice Joyce RE: PSI 3 displays some softwares as Updating but never complete
Handling Contributor 11th Oct, 2013 09:01
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In the scan results page is it trying to update MSXML 4 as well? If so, what version of MSXML 4 is it trying to update?

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Maurice

Microsoft Surface 4 Intel i7 64Bit
Windows 10 Pro version 1809 Build 17763.404
16 GB RAM
IE & Edge Only
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Vinix RE: PSI 3 displays some softwares as Updating but never complete
Member 11th Oct, 2013 09:59
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on 11th Oct, 2013 09:01, Maurice Joyce wrote:
In the scan results page is it trying to update MSXML 4 as well? If so, what version of MSXML 4 is it trying to update?

Yes, it's trying to update MSXML 3.0, 4.0, and 6.0. I'll have more detail when I get home.

Besides, psialog.txt are filled with something like this:
[10/11 15:55:11.416] Disabling WoW64 filesystem redirection for scan
[10/11 15:55:11.423] Initializing Filesystem Inspector
[10/11 15:55:11.429] File Inspector initialized
[10/11 15:55:11.436] Scanning files
[10/11 15:55:11.451] No results to submit
[10/11 15:55:11.916]
#4000(N)()
#4001(S)(5)
#5007(S)()
#4002(S)()
#5101(S)(147)
#10000(S)()
#4003(S)()
#5017(S)()
[10/11 15:55:11.925] Periodic Exception (pr:10) : -2146823281 , 'state' is null or not an object
[10/11 15:55:12.434] Periodic Exception (pr:10) : -2146823281 , 'state' is null or not an object
[10/11 15:55:12.944] Periodic Exception (pr:10) : -2146823281 , 'state' is null or not an object
[10/11 15:55:13.451] Periodic Exception (pr:10) : -2146823281 , 'state' is null or not an object
[10/11 15:55:13.959] Periodic Exception (pr:10) : -2146823281 , 'state' is null or not an object
[10/11 15:55:14.469] Periodic Exception (pr:10) : -2146823281 , 'state' is null or not an object
[10/11 15:55:14.978] Periodic Exception (pr:10) : -2146823281 , 'state' is null or not an object
[10/11 15:55:15.487] Periodic Exception (pr:10) : -2146823281 , 'state' is null or not an object
[10/11 15:55:15.995] Periodic Exception (pr:10) : -2146823281 , 'state' is null or not an object
[10/11 15:55:16.504] Periodic Exception (pr:10) : -2146823281 , 'state' is null or not an object
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Maurice Joyce RE: PSI 3 displays some softwares as Updating but never complete
Handling Contributor 11th Oct, 2013 10:08
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Last edited on 12th Oct, 2013 09:53
I suspect you are missing MSXML4 SP3 which is a manual update.

Try this when you get home:

MSXML ISSUES

The release note for MSXML 4 is here:
http://download.microsoft.com/download/A/2/D/A2D85...

Please note this SP was released before Windows 7 & 8 was produced therefore there is no mention of compatibility or support once installed - it works flawlessly with Windows 7 on both 32 & 64 Bit systems. I have NOT tested it on my Windows 8 PC because I have no old legacy programmes that require it to be installed.

Firstly, it is important to note the VERSION NUMBER currently installed which PSI gives in the vulnerability report because there are three possible solutions.

Solution 1
If PSI gives a version number starting 4.2 or 4.1 that indicates that the very old MSXML 4 SP2 or even older SP1 is installed which must be MANUALLY upgraded to MSXML 4 SP3 as follows:

Click this link: (please note that the system requirements for this download do state that Windows 7 is supported unlike the release notes)

http://www.microsoft.com/en-us/download/details.as...

Once open activate the clearly marked download link called MSXML.MSI - 2.3 MB.

Once installed run & rerun Windows Update - there are some additional patches for MSXML 4 SP3.

On completion PSI will show MSXML 4 as secure with version 4.30.2117.0. like this:

https://1ncuig.bn1.livefilestore.com/y2pxjlzfYAdRa...

Solution 2
If PSI reveals the path to be 4.3 that almost certainly indicates that the latest Windows Update patch is not installed correctly. Run a Windows Update scan - if that reveals nothing try a manual update using this link:

http://www.microsoft.com/en-us/download/details.as...

Solution 3

If MSXML 4 SP3 BETA is installed ensure it is fully removed prior to using Solution 1. The Release Notes referred.

Hope this helps.

Revised 09:04 11/10/2013 BST

Has this fixed the issue for you?










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Maurice

Microsoft Surface 4 Intel i7 64Bit
Windows 10 Pro version 1809 Build 17763.404
16 GB RAM
IE & Edge Only
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