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Maurice Joyce RE: firefox will not update to 31 in secunia
Handling Contributor 1st Aug, 2014 23:33
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PSI shows you the actual file it can see is outdated which will almost certainly require manual deletion.

FINDING A FILE PATH USING PSI

VERSION 2


From the DASHBOARD page click on SCAN RESULTS.

1. This will list all your programmes with a + to the left of each programme.
2. Click the + sign next to the item that you want help with.
3. This will reveal the path under DETECTED INSTANCES.
4. Below DETECTED INSTANCES you will see this You can double click this row for additional information & options>double click it>a box will appear>look to the RIGHT & you will see TROUBLESHOOT REPORT in BLUE writing under the heading TOOLBOX> click TroubleShoot Report & it will reveal some information in a box>highlight the information revealed from ---START--- to ---END--- & copy it (CTRL+C) then post it to the Forum (CTRL+V) if you want more help.

VERSION 3
This version does not have such an easy method to publish the path.

Open PSI>once open select Show Programs.
You will now see a page full of programme icons or a list.
Right click on the programme in error>select Show Details - that will open a box showing the path & version number of the offending file.
You now have 2 options if you require more help:
1. Write down the exact file path & install version - return to the Forum & type that information.
2. Take a screen shot & publish that.


Revised 22:27 01/08/2014



--
Maurice

Microsoft Surface 4 Intel i7 64Bit
Windows 10 Pro version 1809 Build 17763.404
16 GB RAM
IE & Edge Only
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