Forum Thread: PSI3 and Windows 8.1: Scan not starting anymore

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klausus02 PSI3 and Windows 8.1: Scan not starting anymore
Member 1st Feb, 2016 23:33
Ranking: 89
Posts: 144
User Since: 4th Feb, 2011
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Location: DE
Last edited on 2nd Feb, 2016 17:13

Hi there,

i was running PSI3 on windows 8.1. Since a couple of time the scan doesn't start. It only says 'checking for outdated programs'
and checking is being prepared.

Any idea?

Before I also installed PSI2 (2.0.0.4003). Here, every scan failed quickly with the message: SCAN ABORTED.

I would realy like to get PSI2 working on my machine.

My be someone has a good advice?

Thanks

klausus02 RE: PSI3 and Windows 8.1: Scan not starting anymore
Member 2nd Feb, 2016 22:20
Score: 89
Posts: 144
User Since: 4th Feb 2011
System Score: N/A
Location: DE
Last edited on 2nd Feb, 2016 22:21
@Maurice Joyce

I seached a bit inside the threads to find a solution for my problem. But I had no success.
There must be something that is blocking PSI somehow.

PSI2(2.0.0.4003):
scan starts with the item "downloading search rules".
After 2 seconds the item "Matching data with Secunia File Signatures engine" is running.

All items between these two remain unchanged. At the end I get this "SCAN ABORTED"-Message.

PSI3(3.0.0.3001):
On start a dialog comes up saying that some "microsoft update is missing".
When I ignore that I can start the scan and PSI3 stays in "checking is being prepared".
No network actvity.

I have this "WindowsSmartScreen" installed. Could this inhibit a scan?

Any ideas wellcome...

-regards
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Maurice Joyce RE: PSI3 and Windows 8.1: Scan not starting anymore
Handling Contributor 4th Feb, 2016 17:40
Score: 12325
Posts: 9,575
User Since: 4th Jan 2009
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Location: UK
Klaus,

Have you checked the PSI log file? This was allegedly updated recently in Version 3 to assist with fault finding.

I would try to update to the latest PSI version 3 released a couple of days ago. Link here:

https://secunia.com/PSISetup.exe

Once installed open File Explorer and delete the log files (there could be two).

Now run a scan - if the error persists does the new automatically created log file give you any clues to the problem?

If it works you could now try to reinstall version 2 to check it runs OK.

http://secunia.com/PSI2Setup.exe

Notes:
1. If you use any of the download links let the installer run - it will auto uninstall any version you have installed.

2. If you use Norton Security the first download link will activate Norton File Insight for action by you. Just press TRUST - it is merely information that the link it not well known by the Norton community because it has switched from Secunia to the new owners Flexera.


--
Maurice

Microsoft Surface 4 Intel i7 64Bit
Windows 10 Pro version 1809 Build 17763.404
16 GB RAM
IE & Edge Only
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klausus02 RE: PSI3 and Windows 8.1: Scan not starting anymore
Member 4th Feb, 2016 21:02
Score: 89
Posts: 144
User Since: 4th Feb 2011
System Score: N/A
Location: DE
Hi Maurice,

thanks for your response. After many attempts of 'repairing' I did a
clean install of Windows 8.1! And this resolved the issue.

So I think that some other mechanism had blocked PSI2 and PSI3 working.

So, this thread may be locked. SOLVED!!

- regards
KLaus
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