Forum Thread: gray tray icon

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jguerdat gray tray icon
Member 17th Feb, 2017 17:43
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I just replied to a thread (Opdate) that has now been lock with my reply as the answer. No idea why since it wasn't an answer.

In any event, my PSI3 on W10 hasn't worked for a few days now - the tray icon is always gray. I downloaded and installed the latest version and PSI whined it couldn't get the profile. Starting PSI results in the startup screen just hanging forever. Given the recent thread about maintenance, I also tried restarting the two Secunia services mentioned. However, I don't have the Secunia Update service even shown. Reboots haven't fixed anything. However, my wife's W10 laptop is working fine.

http://www.websitedown.info/psi3.secunia.com shows down.

What to do?

jguerdat RE: gray tray icon
Member 17th Feb, 2017 18:27
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Location: US
An addition from the log:

[02/17 10:14:01.428] Connecting to psi3.secunia.com:443
[02/17 10:14:01.428] GET /psi_api/30011/?action=agent_data&uid=BrfNFwgv5Y81 9b6ddb52c4ee0xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx&ui=a gent&langroup=XXXX&host=XXXX
[02/17 10:14:01.428] Request timeouts : 60000ms, 30000ms, 30000ms
[02/17 10:14:01.444] Disabling WoW64 filesystem redirection for scan
[02/17 10:14:01.444] localhost: Initializing Filesystem Inspector
[02/17 10:14:01.444] File Inspector initialized
[02/17 10:14:01.444] Scanning files
[02/17 10:14:01.444] No results to submit
[02/17 10:14:01.998]
#4000(N)()
#4001(S)(5)
#5007(S)()
#4002(S)()
#5101(S)(1)
#10000(S)()
#4003(S)()
#5017(S)()
[02/17 10:14:38.109] Connection error....
[02/17 10:14:38.109] Error in HttpRequest: status=499, statusText='The operation timed out',winCode=12002
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Maurice Joyce RE: gray tray icon
Handling Contributor 17th Feb, 2017 18:31
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1.I suspect that @Opdate pressed the accept options which awards you 5 points and locks the thread. I can only unlock it if requested by the originator.

2.The Secunia UPDATE Agent will only show in Windows Services if you have the auto update feature switched on in the PSI 3 settings.

3.Despite what Flexera Support say I believe there are ongoing issues with the servers for PSI 3 and the slowness of accessing and using their website.

4.If you want to revert to version 2 the download can easily been seen on this page.

https://secuniaresearch.flexerasoftware.com/suppor...

Hope this helps.

--
Maurice

Microsoft Surface 4 Intel i7 64Bit
Windows 10 Pro version 1809 Build 17763.404
16 GB RAM
IE & Edge Only
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jguerdat RE: gray tray icon
Member 18th Feb, 2017 00:31
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Last edited on 18th Feb, 2017 00:32
Well, all of a sudden, PSI3 is working again. Slow right now but working. I'll wait to see if this stays working - PSI2 is always an option.

BTW, the website checker above still shows psi3 down - maybe I somehow got in briefly.
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