Forum Thread: Can not load new Secunia version

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ronscunia Can not load new Secunia version
Member 26th Feb, 2017 20:53
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Secunia does not complete installation of new version because it thinks previous version still installed. Have tried it uninstall previous but it failed. Have deleted everything I have found that looks like PSI. A search does find any PSI or Secunia entries. Is there a registry entry hanging around? Any other suggestions? Ron

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Maurice Joyce RE: Can not load new Secunia version
Handling Contributor 27th Feb, 2017 08:56
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By default any previous version of PSI installed is auto removed before any new version is installed. Try the links on this thread to see if you have better luck. https://secuniaresearch.flexerasoftware.com/commun...

If it fails what uninstall method did you use to try and uninstall PSI? What is the actual error message?

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Maurice

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ronscunia RE: Can not load new Secunia version
Member 27th Feb, 2017 20:09
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The recommended process takes me to a normal load procedure. It says 1) there is an old version installed, 2) click to launch un-installer, 3) unable to un-install, use manual method to un-install. What are complete manual method steps I need to do? I have tried to find everything related to Secunia in pgm files, registry, users, etc. Can not find what Secunia identifies as old version. Where do all the pieces get loaded? I tried Version 1.5 & 3.0. Both fail. Ron

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Maurice Joyce RE: Can not load new Secunia version
Handling Contributor 28th Feb, 2017 01:26
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During your clear out of PSI files did you remove the standalone PSI uninstaller in the programme files in File Explorer?

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ronscunia RE: Can not load new Secunia version
Member 28th Feb, 2017 01:50
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I probably did without knowing it. I deleted complete folder for Secunia. It seems un-installer starts but hits a problem. Can I send you screen prints of each dialog box? You will see what I mentioned. Ron

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Maurice Joyce RE: Can not load new Secunia version
Handling Contributor 28th Feb, 2017 13:13
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You can indeed post screenshots to the Forum. Can you recover the deleted PSI folder from the recycle bin?

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Maurice

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