Forum Thread: PSI was good, but bye-bye

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David12846518 PSI was good, but bye-bye
Member 18th Apr, 2017 02:37
Ranking: 17
Posts: 25
User Since: 19th Feb, 2012
System Score: N/A
Location: US
PSI was always a big help to me ever since I installed it back in March of 2011.

I've removed and reinstalled Version 3 no less than 5 times since March 31st. When starting Version 3, only once did I get past the "Loading" screen. A few days later, it stayed on the "Loading" screen for hours before I closed it. Others have had this problem and a few people have said permissions need to be set. Others have suggested to remove anti-virus, anti-malware and/or firewall programs. I have never had to set permissions or remove security programs before an install (or to get a program to run) and I'm not going to do it for PSI. If that solved problems for others, then ok.

Recently I left PSI running with the "Loading" screen from 9pm one evening to 4pm the next afternoon. Unfortunately after this and prior frustrating attempts to get V3 to work, I've decided to move on. There are no problems with any of my other programs so I'm 99% sure it is not a problem with my PC.

A few weeks ago I posted a question about how to get PSI to appear in my task-bar on the right with my other small icons (Windows 7 home premium). Someone suggested to re-install PSI. That did not solve the problem. I was hospitalized for 10 days and attempted to post a reply when I came home, but I see the post was locked. Many posts are locked. It is almost as if PSI does not want community members to be involved with the forum.

It is a shame. PSI was such a great product.

David

Arafurian RE: PSI was good, but bye-bye
Member 18th Apr, 2017 09:23
Score: 7
Posts: 12
User Since: 30th Oct 2010
System Score: N/A
Location: AU
I have been using PSI since forever, and have often experienced the problem you mention. By trial end error, I have concluded that it works like this: if you set it to open, and then try to *anything else*, it may freeze - once it has frozen, it stays frozen. The cure then is to shut it down, including checking the task manager to make sure it has shut down, and then restart. Once it has fully loaded, it seems to run OK, without freezing. BTW, I run currently run it on Win10, but I've had it on every Windows system since 98.
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Leendert Kip PSI was good, but bye-bye
Contributor 18th Apr, 2017 09:42
Score: 137
Posts: 611
User Since: 22nd Jan 2009
System Score: N/A
Location: NL
Hi David, First of all: every post is locked after 7 day without activity. I agree with Arafurian that PSI v. 3 works. I use it since it came available, I guess 2012, and it almost always was running fine. No exceptional problems and no need to uninstall/reinstall. The only problems now and then are when there are problems/maintenance on the servers. Therefore I don't understand why you have the problems I never experienced. Maybe you can try again. And when you have problems again you can post it and tell us what exactly happens. Maybe there is a more technically experienced user to help you. Anyway, I'll keep an eye on your thread and help you if possible.

--
PC: PWA Computers
Intel Core I3 2100 3.1Ghz
Kingston DDR3 ValueRam 4GB 1333
Kingston SSD SV300S 240GB
Windows 7 Home Premium 64bits SP1
Secunia PSI 3.0.0.11005
Internet Explorer 11
Mozilla Firefox 59.0.2NL
Google Chrome 66.0.3359.117

Laptop: MSI GT780DX
Intel Core I5-2450
DDR3 RAM 6GB
Windows 7 Home Premium 64bits SP1
Secunia PSI 3.0.0.11005
Internet Explorer 11
Mozilla Firefox 59.0.2NL
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David12846518 RE: PSI was good, but bye-bye
Member 19th Apr, 2017 05:04
Score: 17
Posts: 25
User Since: 19th Feb 2012
System Score: N/A
Location: US
Thanks for the clarification on postings. I'm just not use to having posts locked so quickly. Maybe I overlooked it in the FAQs.

I'm giving V3 another try. I uninstalled V3 using my control panel, then I rebooted. I removed a secunia folder that was left behind during the uninstall process. I looked in my ZoneAlarm under program control and noticed several entries for secunia were still listed as "Super Trusted". I removed them, cleaned my Registry, and rebooted again. My ZoneAlarm only uses the the Firewall component.

Next I downloaded PSI V3 and installed it using Admin privileges. During the install I set an option to scan but let me download program updates (I will never let anything update automatically).

I looked in my ZoneAlarm (program control) and new entried were listed for secunia with "Super Trusted". I then looked in my PC's "Services". Startup type for "Secunia PSI Agent" was set to "Automatic". Status was listed as "Started".

I did notice this time there is a PSI icon in my task-bar (small icon, far right). During previous installs the icon never appeared.

NOW FOR THE TEST...
I opened PSI from the task-bar. The "Loading" screen appeared. I hate to say it, but an hour later it still says "Loading".

I hope someone can chime in with a possible solution. BTW... I'm a computer programmer/systems analyst. I started 35 years ago with RPG, moved onto coding at the OS level on IBM PC and PCXT, and then designed output applications using Fortran 77 and GDDM (Graphical Data Display Manager) for our Civil Engineers. I eventually designed data input applications for our Engineers using Oracle Forms and then Oracle Designer and Developer. My applications were so robust with error checking and help screens that they never needed tweaking (My Supervisor's programs always gave us problems). Two years ago I was promoted to Database Administrator with 8 people under me. I hope to retire some day soon. I've learned that every program is different. Settings often need to be changed, especially when other programs are operating concurrently. Every PC is just a wee bit different too.

David

Windows 7 Home Premium
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Leendert Kip PSI was good, but bye-bye
Contributor 19th Apr, 2017 06:32
Score: 137
Posts: 611
User Since: 22nd Jan 2009
System Score: N/A
Location: NL
Hi David, The icon on the right side of the taskbar is correct. When PSI is ok, it's green, when there are updates it's red and grey, as far as I know, it's trying to connect with the servers. It seems that you have installed PSI correct but that the first scan keeps running for more then an hour. For me that looks and feels that PSI can't connect to the servers. I assume you have checked for firewall issues etc. and that there's no problem. The last possibility I know is that there are server issues. I just ran a manual full scan and that worked normal. Maybe there are different servers for the USA. You better wait till somebody with more expertise jumps in.

--
PC: PWA Computers
Intel Core I3 2100 3.1Ghz
Kingston DDR3 ValueRam 4GB 1333
Kingston SSD SV300S 240GB
Windows 7 Home Premium 64bits SP1
Secunia PSI 3.0.0.11005
Internet Explorer 11
Mozilla Firefox 59.0.2NL
Google Chrome 66.0.3359.117

Laptop: MSI GT780DX
Intel Core I5-2450
DDR3 RAM 6GB
Windows 7 Home Premium 64bits SP1
Secunia PSI 3.0.0.11005
Internet Explorer 11
Mozilla Firefox 59.0.2NL
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David12846518 RE: PSI was good, but bye-bye
Member 22nd Apr, 2017 04:18
Score: 17
Posts: 25
User Since: 19th Feb 2012
System Score: N/A
Location: US
My icon is Red.

I've disabled AVG Antivirus (V 17.3.3443.0), Webroot SecureAnywhere (V 9.0.15.40) and my ZoneAlarm Firewall (V 15.0.139.17085). Secunia still stays at "Loading".

In my ZoneAlarm I can look at program certificates. The certificate information says:
Issued to: Flexera Software LLC
Issued by: thawte SHA256 Code Signing CA
Valid from 1/24/2016 to 1/24/2017

Is it possible that Windows is blocking the program from running because (supposedly) the certificate for Flexera Software has expired?

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Maurice Joyce RE: PSI was good, but bye-bye
Handling Contributor 22nd Apr, 2017 10:12
Score: 12325
Posts: 9,569
User Since: 4th Jan 2009
System Score: N/A
Location: UK

I have just downloaded PSI 3 and it loads correctly despite having the same certificate as you describe.

What happens when you click this link? https://psi3.secunia.com/

Have you looked in the PSI log files for clues on it not loading?

I would delete both log files then try to load PSI from the Task Tray icon. A new log file is created which should make it easier to spot any error messages.

I assume you have IE set up as per the FAQ?

What keys did you remove from the registry? If all else fails can you re-establish those keys?

Have you tried a reinstall? Click on any of the download links offered by Flexera on their website and let it run. There is no requirement to uninstall the old version first nor is there any need to uninstall any other programme on your PC.





--
Maurice

Microsoft Surface 4 Intel i7 64Bit
Windows 10 Pro version 1803 Build 17134.81
16 GB RAM
IE & Edge Only
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David12846518 RE: PSI was good, but bye-bye
Member 22nd Apr, 2017 17:52
Score: 17
Posts: 25
User Since: 19th Feb 2012
System Score: N/A
Location: US

What happens when you click this link? https://psi3.secunia.com/
I get a page on Flexera where I can select the download

Have you looked in the PSI log files for clues on it not loading?
The only files that appear to be log files are "psialog.txt" and "psialog.txt2". These are in the Secunia>>PSI folder. I have not tried to delete these. As I write this message, the "psialog.txt" is constantly being updated; the file size is increasing. I have not started PSI since a reboot about 48 hours ago, although Secunia is listed in my "Services" as automatic startup

I would delete both log files then try to load PSI from the Task Tray icon. A new log file is created which should make it easier to spot any error messages.

I assume you have IE set up as per the FAQ?
Secunia was not listed in the trusted zone. I added it. Even though Firefox is my default browser, I presume PSI will open in IE. Correct?

What keys did you remove from the registry? If all else fails can you re-establish those keys?
I saved the keys but I'll have to look for them. When I find them I can add them back to the registry

Have you tried a reinstall? At least 4 times
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Maurice Joyce RE: PSI was good, but bye-bye
Handling Contributor 22nd Apr, 2017 18:33
Score: 12325
Posts: 9,569
User Since: 4th Jan 2009
System Score: N/A
Location: UK
It looks like you can connect to the secure server. I would now delete those two log files you have found and open PSI from the Task Tray - it will create a new log where you should easily see if there are error entries

--
Maurice

Microsoft Surface 4 Intel i7 64Bit
Windows 10 Pro version 1803 Build 17134.81
16 GB RAM
IE & Edge Only
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David12846518 RE: PSI was good, but bye-bye
Member 23rd Apr, 2017 01:05
Score: 17
Posts: 25
User Since: 19th Feb 2012
System Score: N/A
Location: US
Hi Maurice,

I did a fresh reinstall of PSI again (Before I reinstalled I removed PSI and the Secunia folder). IE is set according to the FAQ.

SIGH... Still getting the "Loading" screen for over 2 hours. The psialog.txt file continues to be updated continually. I looked at the log and something does not look right. Maybe Secunia is stuck for some strange reason. One line keeps repeating every few seconds. Only the timestamp is different. Here are some of the lines (there are probably over 3000 lines like this... and growing):

Periodic Exception (pr:10) : -2146823279 , 'JSON' is undefined[04/22 17:54:33.562] Determine 'Dragon NaturallySpeaking 10.x': manual
[04/22 17:54:33.562]

Periodic Exception (pr:10) : -2146823279 , 'JSON' is undefined[04/22 17:54:34.186] Determine 'Dragon NaturallySpeaking 10.x': manual
[04/22 17:54:34.186]

Periodic Exception (pr:10) : -2146823279 , 'JSON' is undefined[04/22 17:54:34.810] Determine 'Dragon NaturallySpeaking 10.x': manual
[04/22 17:54:34.810]

Periodic Exception (pr:10) : -2146823279 , 'JSON' is undefined[04/22 17:54:35.434] Determine 'Dragon NaturallySpeaking 10.x': manual
[04/22 17:54:35.434]


About every 100 lines (about once every minute by the timestamp) a line appears saying:
Downloading software inspection rules from server[04/22 17:55:22.593] and Connecting to psi3.secunia.com:443[04/22 17:55:22.609].

After the above line of text, the following is showing:

Scanning file: 'C:\Program Files (x86)\Secunia\PSI\psires.dll'
[04/22 17:55:24.263] File Inspector initialized
[04/22 17:55:24.263] Scanning files
[04/22 17:55:24.263] No results to submit
[04/22 17:55:24.465]
#4000(N)()
#4001(S)(4)
#5007(S)()
#5018(S)()
#4002(S)()
#5101(S)(1)
#10000(S)()
#4003(S)()


AND THEN PERIODIC EXCEPTION LINE SHOWN BELOW START REPEATING FOR A FEW HUNDRED MORE LINES, FOLLOWED BY THE DOWNLOADING, CONNECTION, AND SCANNING LINES I DESCRIBED ABOVE

Periodic Exception (pr:10) : -2146823279 , 'JSON' is undefined[04/22 17:55:25.713] Determine 'Dragon NaturallySpeaking 10.x': manual
[04/22 17:55:25.713]


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deejinoz RE: PSI was good, but bye-bye
Member 23rd Apr, 2017 10:45
Score: 0
Posts: 1
User Since: 23rd Apr 2017
System Score: N/A
Location: AU
Last edited on 23rd Apr, 2017 10:46
Hi David,

Just a thought, as I read your comment "I've disabled AVG Antivirus (V 17.3.3443.0), Webroot SecureAnywhere (V 9.0.15.40) and my ZoneAlarm Firewall (V 15.0.139.17085)."

There is potentially a significant overlap in the products you are running there. Just checking you're not running multiple antivirus and firewall systems, as this is likely to strangle and potentially kill your system.

Unless you're a pretty advanced geek who knows how to wrangle those kinds of systems, to work nicely together, mixing and matching them, like you are is likely to give you lots of headaches. I'd recommend you chose one security vendor that gives you the core security systems you're after and stick with only them. But, if you're an uber-geek, ignore me...

BTW. I am using PSI 3 and, except for the odd behaviour, with the odd application, it seems to work reasonably well and Flexera seem pretty responsive when you do give them a problem.

Cheers,

David.
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David12846518 RE: PSI was good, but bye-bye
Member 23rd Apr, 2017 15:00
Score: 17
Posts: 25
User Since: 19th Feb 2012
System Score: N/A
Location: US
Hi David,

Yes, multiple instances of antivirus and firewall programs can cause problems. Technical personnel at AVG (antivirus only) and Webroot have assured me their products will work together. I've used them together for several years, but I have to be careful of updates. Occasionally updates push more services to me than what I want. That happened once with AVG, and WOW; a very huge HUGE slowdown. My anti-malware and an antivirus scanner are run once daily on my command.

My connection has two firewalls. The ZoneAlarm Pro on my computer has only the Firewall component. My Internet connection goes through a building server which has a simple firewall which I have no control over.

I am a computer geek during the day (38 years of it), although only in the database and "data input application builder" aspects of geekness. I have ready access to about 100 other geeks, 10 of which are computer security geeks.

Personally I prefer NOT to use a suite. When one component has a problem other components will sometime have a problem too. I see this when I'm asked to look at someone's PC acting strangely. For non-geeks a suite can be very handy. Even for "services" delivered to my home (TV, Internet, phone and home security) I prefer not to bundle them. When a company has technical problems all their services can be affected. And yes, I'm from the old school; still have a land-line. Lived in the same house since 1957 and no problems with the service since at least 1975 when we upgraded to touch-tone.

I'm getting off-topic. Lets get back to PSI V3 :)

David
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Maurice Joyce RE: PSI was good, but bye-bye
Handling Contributor 23rd Apr, 2017 15:57
Score: 12325
Posts: 9,569
User Since: 4th Jan 2009
System Score: N/A
Location: UK
David,

That does not look like the initial log file entries after a reinstall.

What I have done to try and compare entries is:

Uninstalled PSI using the PSI programme uninstaller in File Explorer.

Once the uninstall completed it auto opened the browser asking why you have uninstalled - I closed the browser without completing the survey.

Rechecked File Explorer for any leftovers from the uninstall and only found the PSI log files which I manually deleted.

I did/have not opened or removed anything from the Registry nor have I made any adjustments to any of my layered security programmes.

Rebooted.

Reinstalled PSI from the Flexera website. When asked at the end of the install if i wanted to launch PSI I selected NO.

I opened the PSI log file in File Explorer. As expected it gave me all the initial information about the set up of the PC with PSI and my unique PSI User ID (token). The log starts:

[04/23 12:43:13.291] Determining computer name
[04/23 12:43:13.293] Computer name is 'SURFACE-WIN10'
[04/23 12:43:13.295] Workgroup Name is 'WORKGROUP'
[04/23 12:43:13.296] Windows Workstation version: 6.3.15063
[04/23 12:43:13.296] WOW64 : 1
[04/23 12:43:13.297] SetProcessDEPPolicy returned 0x00000005
[04/23 12:43:13.300] -- Program Configuration --

-- API Server configuration --
UserToken i9dS0YhSD303a367c78902abdxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxx
ApiServerHost psi3.secunia.com
ApiServerPort 443
ApiServerPath /psi_api/30011/

-- CheckIn Information --
LastCheckIn 01/01/80 00:00:00
ServerTime 01/01/80 00:00:00
NextInspection 04/23/17 12:43:13
CheckInInterval 60

-- Computer Information --
System Windows Workstation version: 6.3.15063
WOW64 1
ComputerName SURFACE-WIN10
LanGroup WORKGROUP
DistinguishedName
CurrentUser Maurice
UserPrincipalName
UserSID
-- Connectivity Options: --
RequestTimeout(ms) 120000
NetworkImplementation WinInet


Is there any easy to recognise error messages in your larger log?

I launched PSI from the Task Tray and it opened immediately.

--
Maurice

Microsoft Surface 4 Intel i7 64Bit
Windows 10 Pro version 1803 Build 17134.81
16 GB RAM
IE & Edge Only
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David12846518 RE: PSI was good, but bye-bye
Member 23rd Apr, 2017 17:56
Score: 17
Posts: 25
User Since: 19th Feb 2012
System Score: N/A
Location: US
Maurice,

My log starts out similar to yours...


==========
[04/22 17:54:21.690] Determining computer name
[04/22 17:54:21.690] Computer name is 'DWC-HP'
[04/22 17:54:21.690] Workgroup Name is 'WORKGROUP'
[04/22 17:54:21.690] Windows Workstation version: 6.1.7601, Service Pack: 1.0
[04/22 17:54:21.690] WOW64 : 1
[04/22 17:54:21.690] SetProcessDEPPolicy returned 0x00000005
[04/22 17:54:21.690] -- Program Configuration --

-- API Server configuration --
UserToken Yv2ALMFgbs8ac4c4919a970cdxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxx
ApiServerHost psi3.secunia.com
ApiServerPort 443
ApiServerPath /psi_api/30011/

-- CheckIn Information --
LastCheckIn 01/01/80 00:00:00
ServerTime 01/01/80 00:00:00
NextInspection 04/22/17 17:54:21
CheckInInterval 60

-- Computer Information --
System Windows Workstation version: 6.1.7601, Service Pack: 1.0
WOW64 1
ComputerName DWC-HP
LanGroup WORKGROUP
DistinguishedName
CurrentUser DWC
UserPrincipalName
UserSID S-1-5-21- ..... -1000

-- Connectivity Options: --
RequestTimeout(ms) 120000
NetworkImplementation WinInet
==========


Eventually the log shows it is checking the programs. It starts out with connecting to the PSI server. It does mention a few errors before my programs are checked:


==========
Connecting to psi3.secunia.com:443
[04/22 17:54:30.348] Error reading ACLs on SUA directory, 0x00000002, The system cannot find the file specified.
[04/22 17:54:30.348] GET /psi_api/30011/?action=agent_data&uid=Yv2ALMFgbs8a c4c4919a970cdxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx&ui=a gent&langroup=WORKGROUP&host=DWC-HP
[04/22 17:54:30.348] cd Error : Error reading ACLs on SUA directory, 0x00000002, The system cannot find the file specified.
[04/22 17:54:30.348] Request timeouts : 60000ms, 30000ms, 30000ms
[04/22 17:54:30.348] EnforceDir done
[04/22 17:54:32.548] Got data from server
[04/22 17:54:32.563] Checked firstuse
[04/22 17:54:32.563] notifying...
[04/22 17:54:32.563] notifying :: 0 :: defaults
[04/22 17:54:32.563] Entering refreshData
[04/22 17:54:32.563] Checking for self upgrade
[04/22 17:54:32.563] Refreshing full data results
[04/22 17:54:32.563] Found secure/ignored (32bit)TB Header Tools Extension 0.x (extension for Firefox) not ignored
[04/22 17:54:32.563] Found new result (32bit)TB Header Tools Extension 0.x (extension for Firefox)
[04/22 17:54:32.563] Found secure/ignored (32bit)Microsoft Visual C++ 2013 Redistributable Package not ignored
[04/22 17:54:32.563] Found new result (32bit)Microsoft Visual C++ 2013 Redistributable Package
[04/22 17:54:32.563] Found secure/ignored (32bit)Microsoft Visual C++ 2013 Redistributable Package not ignored
[04/22 17:54:32.563] Found secure/ignored (32bit)Microsoft Visual C++ 2012 Redistributable Package not ignored
[04/22 17:54:32.563] Found new result (32bit)Microsoft Visual C++ 2012 Redistributable Package
[04/22 17:54:32.563] Found secure/ignored (32bit)ATI Catalyst Control Center 4.x not ignored
[04/22 17:54:32.579] Found new result (32bit)ATI Catalyst Control Center 4.x
[04/22 17:54:32.579] Found secure/ignored (32bit)AM-Deadlink 4.x not ignored
[04/22 17:54:32.579] Found new result (32bit)AM-Deadlink 4.x
[04/22 17:54:32.579] Found secure/ignored (32bit)Microsoft Visual C++ 2012 Redistributable Package not ignored
[04/22 17:54:32.579] Found secure/ignored (32bit)Microsoft Visual C++ 2012 Redistributable Package not ignored
[04/22 17:54:32.579] Found secure/ignored (32bit)Adobe Acrobat Reader DC 17.x not ignored
[04/22 17:54:32.579] Found new result (32bit)Adobe Acrobat Reader DC 17.x
[04/22 17:54:32.579] Found secure/ignored (32bit)APC PowerChute Personal Edition 3.x not ignored
[04/22 17:54:32.579] Found new result (32bit)APC PowerChute Personal Edition 3.x
[04/22 17:54:32.579] Found secure/ignored (32bit)
==========


Near the end of the programs being checked is what is shown below. PSI appears to be done checking, but PSI stays on the "Loading" screen:


==========
[04/22 17:54:32.704] Found secure/ignored (32bit)ImgBurn 2.x not ignored
[04/22 17:54:32.704] Found insecure (32bit)Microsoft SQL Server 2005 Compact Edition not ignored
[04/22 17:54:32.704] Found manual update (32bit)Microsoft SQL Server 2005 Compact Edition not ignored
[04/22 17:54:32.704] Found new result (32bit)Microsoft SQL Server 2005 Compact Edition
[04/22 17:54:32.704] Found insecure (32bit)Apple QuickTime 7.x not ignored
[04/22 17:54:32.704] Found manual update (32bit)Apple QuickTime 7.x not ignored
[04/22 17:54:32.704] Found new result (32bit)Apple QuickTime 7.x
[04/22 17:54:32.704] Found secure/ignored (32bit)IrfanView 4.x not ignored
[04/22 17:54:32.704] Found insecure (32bit)Macrovision Update Service ActiveX Control 4.x not ignored
[04/22 17:54:32.704] Found manual update (32bit)Macrovision Update Service ActiveX Control 4.x not ignored
[04/22 17:54:32.704] Found new result (32bit)Macrovision Update Service ActiveX Control 4.x
[04/22 17:54:32.704] Found insecure (32bit)Microsoft XML Core Services (MSXML) 4.x not ignored
[04/22 17:54:32.704] Found manual update (32bit)Microsoft XML Core Services (MSXML) 4.x not ignored
[04/22 17:54:32.704] Found new result (32bit)Microsoft XML Core Services (MSXML) 4.x
[04/22 17:54:32.704] Found insecure (32bit)Microsoft SQL Server 2005 Compact Edition not ignored
[04/22 17:54:32.704] Found manual update (32bit)Microsoft SQL Server 2005 Compact Edition not ignored
[04/22 17:54:32.719] Final results 198 detected, 6 missing, 0 automatic
[04/22 17:54:32.719] server.setIcon('red')
[04/22 17:54:32.719] Status message You have programs that require manual updates
[04/22 17:54:32.719] notifying :: 1 :: sua
[04/22 17:54:32.782] Exception DNDC1 when notifying 1sua : -2146823281 , 'type' is null or not an object
[04/22 17:54:32.782] notify done
[04/22 17:54:32.782] notify
[04/22 17:54:32.906] updateUI: 4a113d0c0ea81d1f460cd46b04d863c452d317d2 with message: secure
[04/22 17:54:32.906] updateUI: 17634f1c0b833b3ebe0f6fff8933b83ab7781190 with message: secure
[04/22 17:54:32.906] updateUI: 080f71e6d9b0115f2e4797503236084b5ce007b1 with message: secure
[04/22 17:54:32.906] updateUI: 85904c24e864149e2854cd7b0a57bb9d8b5ed8b0 with message: secure
[04/22 17:54:32.906] updateUI: 5397df216dc703b3afb140dc802c19541fb71ae2 with message: secure
[04/22 17:54:32.906] updateUI: 53d7ef160365246fa89b578ddc5418c32038cea6 with message: secure
[04/22 17:54:32.906] updateUI: 41876b8819c63a26852bd93e6d0ec1aebccd94a5 with message: secure
[04/22 17:54:32.906] updateUI: aab4a5a7dd778b6737ccdf155e6c26a72b47a379 with message: secure
[04/22 17:54:32.906] updateUI: fd3f10a736def736f044194d199955a1b4fad127 with message: secure
[04/22 17:54:32.906] updateUI: 1356f15e7a7faf8e919b25873c175cb372917539 with message: secure
[04/22 17:54:32.906] updateUI: 80fc95d419824c6600d9494759140756d0d1a1e6 with message: secure
[04/22 17:54:32.906] updateUI: 0ef8371f5c4341398edf82e0af1051652d224ecf with message: secure
[04/22 17:54:32.906] updateUI: fe111f9b807578fa8b79c3ee3fa093de7eccac66 with message: secure
[04/22 17:54:32.906] updateUI: ac808921f436b3edb0fc820ca2006a470b95cd8f with message: secure
[04/22 17:54:32.906] updateUI: e3dac784f2892cb44b51dafd5c960715a0199a02 with message: secure
[04/22 17:54:32.906] updateUI: 945598137e6caebdc8f4c8104cdfbbf1ed88881a with message: secure
[04/22 17:54:32.906] updateUI: b3899a7c72089ae54a0ca93fb95d14991fbd577a with message: secure
[04/22 17:54:32.906] updateUI: 7c7ddb85751093034cca1a573337d2666f2baccd with message: secure
[04/22 17:54:32.906] updateUI: 74d47c278f3a9a84b03153299b21402c21f3fff3 with message: secure
[04/22 17:54:32.922] updateUI: 13b7547a7dd45fbaeb7ee5a61d24fd7ae5f5cdf0 with message: secure
[04/22 17:54:32.922] updateUI: 4f66bbf85bbe8cfc025de5d9606e0abf618ea77b with message: secure
[04/22 17:54:32.922] updateUI: c4df671b655aa9002347a2b414d9c0539d8cf2cd with message: secure
[04/22 17:54:32.922] updateUI: c73854d1b1ee4d321e1ce1e81d0ee646f4f440af with message: secure
[04/22 17:54:32.922] updateUI: 5fdc1cca6d464ead7a68638b92a8b7df97294333 with message: secure
[04/22 17:54:32.922] updateUI: fa782b1d2501c86d1f59c997889abdf0f311d13a with message: secure
[04/22 17:54:32.922] updateUI: c27c384fdcc052d32d31cf984fd663481281b757 with message: secure
[04/22 17:54:32.922] updateUI: d6a646b9656141d2f8e84f69d839f2fae3764796 with message: secure
[04/22 17:54:32.922] updateUI: 24189fa47a6733b8c1ca882a15cab70826d5525c with message: secure
[04/22 17:54:32.922] updateUI: 161e9cdbbcc7205baf7858be77e33abcde1b9554 with message: secure
[04/22 17:54:32.922] updateUI: 07bf8bf1b60f5f8e3b3c1a0f424b73c1a8553685 with message: secure
[04/22 17:54:32.922] Determine 'Dragon NaturallySpeaking 10.x': determining
[04/22 17:54:32.922] Setting state of 'Dragon NaturallySpeaking 10.x' to: 'manual' from 'determining'
[04/22 17:54:32.922] updateUI: 65842ce8f5d91ce2718f110e5732e4cab480f392 with message: manual
[04/22 17:54:32.938] updateUI: e1167a96d42c9fba42cfc9b5e117803c4d90d84b with message: secure
[04/22 17:54:32.938] updateUI: 63ae9b80961d9f77a1e666016818726c5a1e9213 with message: secure
[04/22 17:54:32.938] updateUI: c6d6b0f679b7e350238bafaa1d2605daf3e62543 with message: secure
[04/22 17:54:32.938] updateUI: 1e2f60ab1b5d9311bb55ec2611d65cf6d756a227 with message: secure
[04/22 17:54:32.938] updateUI: 66f8ec547caee4f1ce902ab4438b42fb97391aec with message: secure
[04/22 17:54:32.938] updateUI: 1dc192db77c92e90f6f52f7fa85a997e76a0d793 with message: secure
[04/22 17:54:32.938] updateUI: 2721defd0c050f995c147a5d79e2c04b4d92d3f1 with message: secure
[04/22 17:54:32.938] updateUI: 7b79d81389fdb018e4ad5ac8efed85b450cb2429 with message: secure
[04/22 17:54:32.938] updateUI: af45a34eea93c3ceeb952ddf39b61e7133ce2b02 with message: secure
[04/22 17:54:32.938] updateUI: aa5d906b1f515d76cea6a3b8897f5dd7c16cfc10 with message: secure
[04/22 17:54:32.938] updateUI: fd5f0c5efd67ac7957d544c68aea52fc6f74539d with message: secure
[04/22 17:54:32.938] updateUI: 9254bf6326179ceda356cc675ac25a948aa3579e with message: secure
[04/22 17:54:32.938] updateUI: 08b9afe6e640a5e26a45f38829f28ddd7ac16df0 with message: secure
[04/22 17:54:32.938] updateUI: b201673b562f11eeabbb4e68df0381fee6871183 with message: secure
[04/22 17:54:32.938] updateUI: 9b3e954cddf9e31a19e3aefef98775bda303878f with message: secure
[04/22 17:54:32.938] updateUI: df13bec3744ef1d715d3a8233d9c9d3a99c93ff0 with message: secure
[04/22 17:54:32.938] Periodic Exception (pr:10) : -2146823279 , 'JSON' is undefined
[04/22 17:54:33.562] Determine 'Dragon NaturallySpeaking 10.x': manual
[04/22 17:54:33.562] Periodic Exception (pr:10) : -2146823279 , 'JSON' is undefined
[04/22 17:54:34.186] Determine 'Dragon NaturallySpeaking 10.x': manual
[04/22 17:54:34.186] Periodic Exception (pr:10) : -2146823279 , 'JSON' is undefined
[04/22 17:54:34.810] Determine 'Dragon NaturallySpeaking 10.x': manual
[04/22 17:54:34.810] Periodic Exception (pr:10) : -2146823279 , 'JSON' is undefined
[04/22 17:54:35.434] Determine 'Dragon NaturallySpeaking 10.x': manual
[04/22 17:54:35.434] Periodic Exception (pr:10) : -2146823279 , 'JSON' is undefined
[04/22 17:54:36.058] Determine 'Dragon NaturallySpeaking 10.x': manual
[04/22 17:54:36.058] Periodic Exception (pr:10) : -2146823279 , 'JSON' is undefined
[04/22 17:54:36.682] Determine 'Dragon NaturallySpeaking 10.x': manual
[04/22 17:54:36.682] Periodic Exception (pr:10) : -2146823279 , 'JSON' is undefined
[04/22 17:54:37.306] Determine 'Dragon NaturallySpeaking 10.x': manual
[04/22 17:54:37.306] Periodic Exception (pr:10) : -2146823279 , 'JSON' is undefined
[04/22 17:54:37.930] Determine 'Dragon NaturallySpeaking 10.x': manual
[04/22 17:54:37.930] Periodic Exception (pr:10) : -2146823279 , 'JSON' is undefined
[04/22 17:54:38.554] Determine 'Dragon NaturallySpeaking 10.x': manual
[04/22 17:54:38.554] Periodic Exception (pr:10) : -2146823279 , 'JSON' is undefined
[04/22 17:54:39.178] Determine 'Dragon NaturallySpeaking 10.x': manual
[04/22 17:54:39.178] Periodic Exception (pr:10) : -2146823279 , 'JSON' is undefined
[04/22 17:54:39.802] Determine 'Dragon NaturallySpeaking 10.x': manual
[04/22 17:54:39.802] Periodic Exception (pr:10) : -2146823279 , 'JSON' is undefined
[04/22 17:54:40.426] Determine 'Dragon NaturallySpeaking 10.x': manual
[04/22 17:54:40.426] Periodic Exception (pr:10) : -2146823279 , 'JSON' is undefined
[04/22 17:54:41.050] Determine 'Dragon NaturallySpeaking 10.x': manual
==========


These last two lines keep being added to the log with a new timestamp and PSI stays on the "Loading" screen. I wish PSI could be opened BEFORE a scan is run. That way I could set PSI to ignore a program IF something like Dragon Natural Speaking is giving PSI problems.

David
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Maurice Joyce RE: PSI was good, but bye-bye
Handling Contributor 23rd Apr, 2017 22:55
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David,
From what I can see there does not appear to be anything wrong with your PSI installation. The entry - [04/22 17:54:30.348] Error reading ACLs on SUA directory, 0x00000002, The system cannot find the file specified. is to be expected because you have not got the Update Agent running. My log output is the same.

Have you tried @Arafurian's suggestion? This has been helpful many times in the past.

I do not understand the Dragon entries. Does that programme run at start up? Even if it does I am not sure how that could be linked to the interface not opening.

If all else fails you should be able to send your log file to Flexera Support for analysis as advised in the FAQ.

The address given - support@secunia.com is not active.


If you want to go down this route I would send an email to wmahmood@flexerasoftware.com who is Software Support and copy it to khilker@flexerasoftware.com who is a senior production manager and ask them where members can send log files etc. given the one offered in the FAQ does not work.

This problem with PSI3 is not new and only recently Flexera acknowledged a few were still having issues. I will keep searching the Forum to check if any other clues have been given to solve it.


--
Maurice

Microsoft Surface 4 Intel i7 64Bit
Windows 10 Pro version 1803 Build 17134.81
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David12846518 RE: PSI was good, but bye-bye
Member 24th Apr, 2017 00:02
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Thank you Maurice for the reply,

When Arafurian mentioned, "By trial end error, I have concluded that it works like this: if you set it to open, and then try to *anything else*, it may freeze - once it has frozen, it stays frozen.", I presume "set it to open" meant that during the install to select the option to let Secunia apply updates. How updates are handled was the only option during the installation. Other than that, the only way to open Secunia appears to be right-clicking on the program and select "open". Selecting "open" causes the "Loading" screen to appear. Maybe Arafurian will reply with more details.

The version of "Dragon NaturallySpeaking" I use has been unsupported for about 8 months. It is from Nuance. Since I only use it for a few hours each month, I really don't want to buy the current version. I could probably remove it to see if PSI runs, but I'm not sure if I could install it again. The Dragon installer probably connects to Nuance's server and it'll probably say something like "you can not install an unsupported version".

David
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Arafurian RE: PSI was good, but bye-bye
Member 24th Apr, 2017 02:40
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Firstly, thanks to everyone for a most enlightening and helpful discussion.

My 'trial and error' method is to start PSI from the system tray (open system tray, R-mouse click on PSI icon, and then choose 'Open Secunia PSI' from the options). Then I do nothing, and let PSI do its work. I run PSI on six different machines, all with Windows 10. Some are high-end, some very basic. I have formed the (untested) opinion that PSI's 'freezing' behaviour is due to problems connecting with its servers, rather than with competition with other programs for local PC resources.

BUT... I do not have Dragon Speaking on any of my machines. Could this be the source of your problem? I know that, depending on setup, Dragon can take over some system resources - perhaps including some that PSI wants? Do you depend on Dragon for your ability to use your computer?
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David12846518 RE: PSI was good, but bye-bye
Member 24th Apr, 2017 04:22
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Location: US
Arafurian, et al:

Thank you for clarifying. The way you open PSI is the same way I do also; I right click on the icon in my system tray and choose "Open Secunia".

Dragon NaturalSpeaking does use a lot of system resources when it is running. It does not appear to use any when the program is NOT running. I use the program a few hours each month.

Perhaps I should send my log to Secunia as suggested by Maurice.

By the way, I'm using Windows 7 Home premium 64-bit. I go back to the days of the IBM PC-AT and PC-XT and entering lengthy DOS commands. Also DEC's PDP 1140 with magnetic tape and two big gold platter. I also used Web-TV (at home) several years ago. THAT tested your knowledge of how to get around limitations!

David
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Arafurian RE: PSI was good, but bye-bye
Member 24th Apr, 2017 08:06
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Location: AU
The aim of my question about Dragon was to discover whether or not it was running while PSI is trying to load. I haven't used Dragon for well 10 years, so I am by no means up-to-date with about how it works now, but I still have a niggle that there might be some kind of clash if they are both running at the same time. Maybe check the Task Manager to see if Dragon is running in the background even after you think you have closed it down?
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David12846518 RE: PSI was good, but bye-bye
Member 24th Apr, 2017 13:02
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Last edited on 24th Apr, 2017 13:03
Arafurian,

Sorry. I should have mentioned about Dragon in my reply. Dragon was not running. It does not start when I boot-up either.

David
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Arafurian RE: PSI was good, but bye-bye
Member 24th Apr, 2017 13:10
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Thanks; bang goes that idea. Guess that leaves sending your log to Secunia as suggested by Maurice as your best option.
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davisj01 RE: PSI was good, but bye-bye
Member 29th Apr, 2017 12:47
Score: 3
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User Since: 26th Aug 2009
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Location: UK
Last edited on 29th Apr, 2017 13:13
Hi David, Maurice

I cam across this thread when investigating a similar problem I had with PSI. I had been using PSI successfully for a number of years when it suddenly stopped working on my wife's laptop (Samsung R580, Windows 7 Home Prenium, 64bit) after an upgrade to 3.0.0.11005. PSI would load but hang indefinitely on "Preparing Scan" with the PSI icon greyed out in the notification area.

I attempted all the fixes suggested in both the Forum and on Secunia's website (https://*.secinia.com in Trusted Sites, starting sua.exe from command line, uninstalling PSI using Revo, cleaning registry and reinstalling, installing in Safe Mode etc.) all without success.

My problem was that PSI would not connect with Secunia's servers. If I ran PSI in Safe Mode it would load, run though all stages and complete without reporting anything because psia.exe and sua.exe services were not running (these services cannot be started in Safe Mode). This clearly showed that the problem was with psia.exe which retrieves signatures from the Secunia servers amongst other things.

I was about to give up in despair when I tried two more fixes viz:
1. Control Panel > Internet Options > Connections > LAN Settings. Check "Automatically detect settings". This step may not be strictly necessary because I have a desktop which is running PSI correctly with "Automatically detect settings" unchecked.
2. Enter "services" in Windows search (no quotes). Open Services in results panel to open services.msc. Scroll for Secunia PSI Agent (if it isn't there PSI has definitely not installed correctly). Double click to open Secunia PSI Agent > Log On then check "This Account" and enter your Windows credentials.

This worked for me although I am not sufficiently technical to explain it fully. This is the only difference I can find with the settings on my desktop which is 32bit, so possibly it has something to do with a 64bit version of Windows. Anyway, it's worth a try in any case.

Best regards

Jim Davis

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David12846518 RE: PSI was good, but bye-bye
Member 29th Apr, 2017 14:52
Score: 17
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User Since: 19th Feb 2012
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Location: US
Jim,

My "Control Panel > Internet Options > Connections > LAN Settings" has "Automatically detect settings" checked.

My Services has Secunia PSI Agent listed. Status=Started, Startup Type= Automatic (Delayed Start). Double clicking reveals the logon it is set to "Local System account" rather than "This account:_____".

I e-mailed my log to Secunia a few days ago. I'm going to wait to hear from Secunia before I change the "Log on as" setting. In Services, there are no "Log on as" settings set to my User account; only Local System, Local Service, and Network Service.

David
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davisj01 RE: PSI was good, but bye-bye
Member 29th Apr, 2017 17:57
Score: 3
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User Since: 26th Aug 2009
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Location: UK
Hi David

I can quite understand why you would wish to wait for a response from Secunia before trying any more fixes. However here is a bit more info for you. I was curious when you said you had no services set to user credentials just Local Service, Network Service, and Local System. So I checked my system and found it the same as yours.

I then did two things. On my 32 bit desktop I changed Secunia PSI Agent to log on as "This Account". Result - it runs fine, so to recap on my 32
bit machine the log on setting seems to have no effect.

Secondly, om my 64 bit laptop I reset Secunia PSI Agent to log on as Local system account. Result - PSI went back to its previous behaviour hanging at "Preparing Scan". Resetting back to "This Account" kicks it back into life again!

So, I am inclined to think that the set up may be different for 32 bit and 64 bit Windows. Of course all this may just be coincidence and it may not work for you because of the different variables between our setups. Btw I am using AVG with Windows firewall.

Best of luck. Please keep us posted - it is always helpful to hear other users experiences - and I keep a log of fixes for my personal use as I glean them from others.

Jim D
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David12846518 RE: PSI was good, but bye-bye
Member 2nd May, 2017 06:53
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Location: US
Hi Jim,

Thank you for your input. As for a reply from Secunia, they replied and said to send them my log. After sending my log I'm still waiting to hear back from them.

I tried to change my Services entry to "This account", but it wants the type of account before I can select "Apply". The "Help me configure..." says to enter NT AUTHORITY\LocalService or NT AUTHORITY\NetworkService or use the Browse button and enter the object name to select.

I really do not want to play with changing these, other than stopping, starting, or restarting a service. Personally, users should not have to jump through hoops like this to get the program working. Even though every PC is different, I can't possibly be the only one with this problem.

I'm using a 64-bit Windows. AVG Antivirus without the firewall component. My firewall is ZoneAlarm Pro and all the Secunia entries are set to allow all in-coming and out-going connections and all interactions with other programs.

David
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David12846518 RE: PSI was good, but bye-bye
Member 6th May, 2017 06:11
Score: 17
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Location: US
WOW !!

I think I found my culprit. AVG Free. During the install of PSI v3 I "snoozed" AVG until after the installation. I figured that was all I needed to do.

Before I had the problem with PSI v3, my WinTV application (from Hauppauge) was giving me fits. I removed it and re-installed it multiple times with no luck. I e-mailed Hauppauge the log that WinTV created. They replied and said it looked like an anti-virus program was preventing the application from working. I checked AVG and lo and behold, an update to AVG free included a more robust internet shield. I removed AVG and WinTV worked AND PSI worked too. I re-installed AVG free without the robust internet shield... and WinTV and Secunia went belly up again (SIGH). AVG suggested I include WinTV folders in AVG's "exclude" section. That worked for WinTV. But in order to get PSI to work, and since PSI interacts with all my installed programs, I'd have to include ALL my programs in AVG's "exclude" section. THAT is out of the question.

The culprit appears to be AVG, but it could be my Dragon NaturallySpeaking program (by Nuance). That program keeps repeating in my PSI log. When PSI connects to Nuance's server, AVG might be blocking the connection... and PSI keeps trying. Even though Secunia has a copy of my PSI log I have had no reply from them. For now I've removed AVG. AVG has caught things in the past and I especially liked the e-mail scanner. If I hear back from AVG regarding Secunia's PSI (or a reply from Secunia) I'll pass on the information.

David
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Maurice Joyce RE: PSI was good, but bye-bye
Handling Contributor 14th May, 2017 10:34
Score: 12325
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Location: UK
David,
I have reopened this thread which was auto locked after 7 days of no activity in case you have an update from AVG and Flexera Support.

Which email address did you use to submit your PSI log file?

Is everything now working correctly after your possible AVG conflict?

--
Maurice

Microsoft Surface 4 Intel i7 64Bit
Windows 10 Pro version 1803 Build 17134.81
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David12846518 RE: PSI was good, but bye-bye
Member 14th May, 2017 14:16
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Last edited on 14th May, 2017 14:47
Sorry, I meant to "bump" it.

After my posting about AVG, I e-mailed AVG and mentioned about possible problems with their software working with PSI. The reply I got was to re-install AVG Free then un-install ALL of their components other than the e-mail scanner component. The link to uninstall each of their components is buried in the AVG interface. This equates to using AVG Free to scan only my incoming/outgoing e-mail for viruses; no internet or file scanning for viruses. PSI is still working as long as I use AVG to scan only my e-mail. I would like to use all of AVG Free.

I still do not know if my problem is with AVG Free or if the problem is with PSI trying to connect to the server to check my version of the Dragon NaturalSpeaking software.

I sent my log on April 25th to Waqas Mahmood (WMahmood@flexerasoftware.com) with a CC to Ken Hilker (KHilker@flexerasoftware.com). On May 3rd I resent my original log to both of them asking if there was any update yet. Still no reply.

Here is the original reply I received from Waqas:

On 4/25/2017 4:15 AM, Waqas Mahmood wrote:
> Hello David,
>
> Thanks for writing to us. Can you please do the below so that we can identify the issue?
>
> Please ask them to follow, following steps.
> 1) stop the PSI service and any UI (tray as well) components
> 2) Clear browser cache
> 3) Backup logs and clear the current log in the psia install directory (so we have fresh data)
> 4) Restart the UI and see if they still have the issue
>
> If you still face issues then can you please send me the psi log file?
>
> Best Regards,
>
> Waqas


The first time I sent an e-mail to Waqas, at your suggestion, I included a link to this posting.

David
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David12846518 RE: PSI was good, but bye-bye
Member 18th May, 2017 14:50
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Posts: 25
User Since: 19th Feb 2012
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Location: US
Still no reply from Flexera regarding my log.

PSI V3 is still working. Since I still have the software (NaturalSpeaking by Nuance) that kept reappearing in the log, I strongly suspect some components of AVG Free must have been the culprit. I'll contact AVG again and reiterate that their software does not play nice with PSI.

David
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Arafurian RE: PSI was good, but bye-bye
Member 19th May, 2017 02:45
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David, thanks for keeping us posted.
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